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Job Summary: The BPO Strategy and Operations Lead is responsible for developing and implementing initiatives that enhance the efficiency, effectiveness, and profitability of the Business Process Outsourcing (BPO) operations. This role involves analyzing current processes, identifying opportunities for improvement, and leading strategic projects to optimize service delivery and guest satisfaction. The BPO Strategy Lead will collaborate with various departments to ensure alignment with overall business goals.
Responsibilities:
Strategic Planning:
Team Management:
Process Improvement:
Project Management:
Performance Metrics:
Leadership and Collaboration:
Required Qualifications:
Preferred Qualifications:
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Chicago, IL
Posted: 9/24/2024
Job Status: On Call
Job Reference #: PDX_GWL_8AA56539-9B59-48D2-9D78-69B8FCAA7A42_22188698
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