Business Enablement Specialist

Job title:

Business Enablement Specialist

Company

Manulife

Job description

This individual will also contribute to the smooth handling of business operations and effective delivery of innovative solutions as well as support the optimization of processes to help drive operational excellence and business growth. Success in this role will depend on effective collaboration with our stakeholders.Position Responsibilities:Project Work (60%)Participate in Agile-based projects and initiatives to deliver the best solutions, improve customer experience and effectively manage risksDevelop and implement business transformation roadmaps, change management plans, and training programs to ensure the successful adoption and utilization of technology solutions across the organizationProvide strategic guidance to project teams, leveraging expertise in business process optimization, data-driven decision-making, and technology enablementLead special initiatives as assigned by senior management, demonstrating flexibility, adaptability, and a willingness to take on new challenges to support the company’s strategic objectivesContribute to and support the business through the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)Tracks and reports work completed and escalates significant barriers and roadblocksCollaborate and manage end-to-end testing activities for projects that impact the Sales CentreSupport with the implementation of technology and telephony enhancementsBusiness Operations (40%)Analyze existing processes and develop business workflows intending to drive operational efficiencies and process improvementsCollaborate with cross-functional teams to understand objectives, pain points, and requirements, and translate them into actionable strategies and solutions that drive business valueCoordinate the management and ongoing maintenance of business continuity plans including testing of ongoing releases and disaster recoveryAct as a trusted advisor to senior business leaders and stakeholders, advocating for best practices, innovative solutions, and continuous improvement in business processes and technology utilizationDevelop assessment and translation of business requirements into test casesContribute to the development and ongoing administration of CRM, sales and reporting toolsRequired Qualifications:Minimum of 5 years of progressive experience in the financial industry, primarily in business analysis or project management experiencePreferred Qualifications:Innovative thought leadership: doubt convention with the ability to drive organizational changeStrong business acumen and ability to shift comfortably from strategy to execution to drive resultsExceptional interpersonal skills with a focus on being a leader and team playerStrong organizational agility, being able to manage up and elevate the important role of Protection Solutions in the organization through visionWhen you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.#LI-HYBRIDAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $60,000.00 CAD – $100,000.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Expected salary

Location

Toronto, ON

Job date

Sun, 01 Dec 2024 03:20:25 GMT

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