Business Energy Advisor – Customer Manager

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy
efficiency, low carbon transport and sustainable energy use. We aim to address the climate
emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part
of the effort to address the climate emergency makes working for us truly meaningful and
rewarding.

Here are some of the benefits we offer:

• 25 days of annual leave plus bank holidays, with additional leave earned through length of
  service
• Three extra days off over the Christmas period as a gesture of goodwill
• A competitive pension scheme with generous employer contributions
• Flexibility in our ways of working – work from home, in the office, or a mix of both,
  depending on your role
• Two paid volunteering days per year – a chance to give back to the causes that matter most to
  you

Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to
work.

The team

Business Energy Scotland is one of the key advice and support services at Energy Saving Trust
and is funded by the Scottish Government to provide free and impartial support to help small
and medium-sized enterprises (SMEs) save energy, carbon, and money.

As Scottish businesses try to overcome the twin challenges of high energy prices and playing
their part in reducing carbon emissions, our work is more important than ever. We train, coach,
challenge and guide our people within a welcoming and supportive team, and pride ourselves on
pulling together to deliver excellent service for our customers.

You will be encouraged to share ideas and drive innovation within a team that values
collaboration and individual input, and we draw on the experience and diverse skills of our
team members to deliver impactful support for Scottish SMEs in response to the climate
emergency. 

The role 

• You will work closely with SMEs to help identify energy saving opportunities that deliver
  carbon and cost savings. You will provide support to help SMEs to overcome barriers to the
  installation of low carbon technologies (e.g heat pumps and heat pump enabling measures such a
  building fabric insulation).
• You will also provide advice and support on a wider range of technologies to SMEs, helping
  business to save energy and reduce the cost of their energy bills. This will be done through
  1-2-1 conversations, in person events, online webinar training and desk top reviews of
  technical specifications.
• You will be a central part of helping the service deliver effective, high-quality advice
  and support to enable the installation energy efficiency, low carbon heat and renewables
  projects, making SMEs more competitive and helping them on their journey towards Net Zero.

What you’ll do 

• Actively engage with SMEs to understand their specific energy related opportunities and
  challenges to establish the most appropriate level of support.
• Liaise with SMEs and contracted energy consultants to secure necessary technical
  information to enable an energy efficiency assessment to be completed.
• Help the SME with any queries they may have on their bespoke energy assessment report and
  the recommended measures it contains.
• Identify any barriers to the installation of measures and help to resolve these, including
  enabling access to the Scottish Government SME Loan Scheme.

What you’ll bring 

• Demonstrable experience of energy efficiency, low-carbon heating, and renewable
  technologies in buildings.
• Proven experience of delivering a high standard of customer service, the ability to explain
  complex information in a straightforward accessible way.
• Ability to effectively communicate both orally and in writing with internal and external
  customers.

For more information, please see job description.

Applications close 23:59 on 9 November 2025. Interviews are intended to be
held on 19 November.

To avoid disappointment, you are advised to submit your application as soon as
possible as we reserve the right to close the vacancy early if a high volume of applications
are received. This is to ensure that we can manage application levels whilst maintaining a
positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to
consider further applications.

Please click ‘apply online’ via our recruitment portal. We will ask for your personal details,
work history and a supporting statement. Applications submitted without a supporting statement
will not be considered.

In your supporting statement please explain how you meet the essential areas in the job
description. Applications submitted via email or without a supporting statement will not be
considered.

Reasonable adjustments: We are a Disability Confident Committed
employer. We want to ensure that our recruitment process is inclusive of and accessible
for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the
recruitment process, please get in touch with [email protected] or call reception on
+44 (0)20 7222 0101. We will do our very best to support you. 

Flexible working: We offer a range of flexible working arrangements, including
working from home, compressed or part-time hours, job shares and other arrangements. There is
no need to justify your preferred working pattern and we encourage our people to work in
whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this
post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where
everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities
and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview
slots for candidates who apply via the Disability Confident scheme and meet the minimum
criteria for a role. Find out
more here.

You can find out more about
our commitment to diversity and inclusion here.