Business Process Specialist in Austin, Texas

Position Information

Posting Title Business Process Specialist

Job Requisition Number AE503688

Position Number 100409

Job Type Full-Time

Division Name Corporate Services

Minimum Qualifications

Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.

• Experience may be substituted for education up to a maximum of four (4) years.

Licenses or Certifications:

• None.

  Notes to Applicants

The Business Process Specialist position will be responsible for providing research and analysis in support of all Corporate Support Services programs. This includes the data administration of facilities condition assessment data, data reporting of program performance indicators, supply chain bar coding data, analytics of space utilization through Robin Powered solution and analysis as required. Few of the responsibilities include locating data trends or patterns and make business recommendations on process improvements and support Facilities Management, Planning & Project Development, Supply Chain, Fleet, and Security reports and processes.

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE (http://www.austintexas.gov/department/active-employee-benefits) for more information.

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.

• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.

• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.

• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.

• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

• This position requires a criminal background investigation.

Work Schedule:

• This position is categorized as Essential Personnel with the City of Austin.

• Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin.

• Work hours may include after hours, holidays, and weekends and may include on-call shifts.

• Shifts may change according to departmental needs.

• Employee may be required to work additional hours outside of regular work schedule.

  Pay Range

$28.85 – $36.06

Hours

Monday – Friday; 8:00 a.m. to 5:00 p.m.

Telework opportunities may be available after an initial training period. Work schedules must be at least 50% hybrid in the office within a two (2) week period and are implemented to meet the requirements of the department and are subject to change based on business needs.

Hours may vary depending on work demands and business needs.

Job Close Date 05/29/2024

Type of Posting External

Department Austin Energy

Regular/Temporary Regular

Grant Funded or Pooled Position Not Applicable

Category Professional

Location 4518 Mueller Blvd, Austin Texas 78723

Preferred Qualifications

Preferred Experience:

• Proven high level of organizational skills with the ability to plan for and meet multiple deadlines, follow-up on action items, develops and maintains client department needs.

• Demonstrated experience in managing projects, organizing, leading and facilitating cross-functional groups with participants from all levels of the organization.

• Problem solving skills to provide process improvement analysis and recommendations for department processes and projects.

• Experience evaluating performance measures to be sure that critical work processes are operating effectively and recommending and implementing process changes.

• Ability to handle multiple projects and adjust work accordingly to meet delivery timelines commensurate with degree of financial risk and impacts involved.

• Experience in developing and editing presentations and facilitating cross-functional meetings.

• Experience communicating effectively and professionally with the public, and provide excellent customer service.

• Advanced proficiency with Microsoft Excel

• Ability to travel to more than one work location

  Duties, Functions and Responsibilities

  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.

• Develops and maintains databases to support data analysis and research findings for business projects.

• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.

• Write reports that summarize findings, data collection techniques, implementation options, etc.

• Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status.

• Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives.

• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.

• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities- Supervision and/or Leadership Exercised:

• None.

  Knowledge, Skills and Abilities

  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement

• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling

• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes

• Knowledge of performance measures, quality improvement programs and project management methods

• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic

• Skill in using computers and related software applications

• Skill in data analysis and problem solving

• Ability to quickly recognize and analyze irregular data and situations

• Ability to work independently and with teams

  Criminal Background Investigation This position has been approved for a Criminal Background Investigation.

  EEO/ADA

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • The minimum qualifications for the Business Process Specialist position are: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years. Do you meet these minimum qualifications?

• Yes

• No

• • Describe in detail how you meet the minimum qualifications of this position.

(Open Ended Question)

• • Describe your related experience working in a high-traffic, dynamic environment where you were required to plan for multiple deadlines and prioritize action items with an appropriate sense of urgency.

(Open Ended Question)

• • Please describe your experience managing projects, organizing, leading and facilitating cross-functional groups with participants from all levels of the organization. Indicate the position listed in your application that supports your answer.

(Open Ended Question)

• • Describe your experience using problem solving skills to provide process improvement analysis and recommendations for department processes and projects.

(Open Ended Question)

• • Describe your experience evaluating performance measures to be sure that critical work process are operating effectively and recommending and implementing process changes

(Open Ended Question)

• • Do you have experience handling multiple projects, adjusting work accordingly to meet delivery timelines commensurate with degree of financial risk and impacts involved.

• Yes

• No

• • Describe your experience in developing and editing presentations and facillitating cross functional meetings.

(Open Ended Question)

• • Describe your experience working with the public to provide excellent customer communication through telephone, e-mail, mobile technology, and face-to-face interactions.

(Open Ended Question)

• • Describe your experience in data management and analysis.

(Open Ended Question)

• • Please describe your experience communicating effectively and professionally with internal and external customers.

(Open Ended Question)

• • Which of the following best describes your proficiency with Microsoft Excel?

• Basic: create/edit simple spreadsheets, sort data, enter formulas

• Intermediate: create/edit spreadsheets, create charts/graphs from spreadsheet data, hide and unhide rows/columns, use basic functions such as SUM, AVERAGE, and COUNT

• Advanced: develop complex spreadsheets, create charts/graphs/tables, import data from external databases, use AutoFilter to analyze data, use complex functions/formulas for math & logic equations

• Limited or no MS Excel experience, but proficiency with another spreadsheet application such as Lotus 1-2-3 or Apple Numbers

• No experience with Microsoft Excel

• • This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Check.

• • Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes

• No

• • This position is categorized as an Essential Personnel position. Essential Personnel are required to come to work during emergencies and/or bad weather if they are scheduled to work and in some cases when they are not scheduled. Can you work this schedule as required?

• Yes

• No

  Optional & Required Documents

  Required Documents

  Optional Documents

  Contact City of Austin Employment Services

  Office: 512-978-JOBS (5627)

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