Business Systems Analyst CPG

Job title:

Enterprise Programs Analyst CPG

Firm

Spirit Omega

Job description

Firm Overview
Workplace Location: Distant
Contract Period: 12 Months.
Language: English.
Key Tasks:
The content material product group manages the second most necessary asset of worldwide audit enterprise. CPG mission is to help the worldwide Audit & Assurance (A&A) high quality and transformation aims. We do that by delivering readily accessible, related, digitized content material into the palms of worldwide Audit & Assurance (A&A) practitioners (approx. 70,000) to execute high-quality audits and assurance providers globally. The technical BSA will likely be a member of a cross-functional Agile group that features a chief product proprietor, product proprietor, builders/architects, and subject material specialists. This position experiences on to the product proprietor and is chargeable for supporting the product proprietor within the administration and implementation of merchandise inside our componentized content material administration ecosystem. Proficiency in Content material Administration Programs (CMS), DITA Open Toolkit, HTML, fundamental Azure, Excel, knowledge analytics, AI methods (chatbots, immediate engineering), and expertise with Scrum and Agile methodologies are key necessities.Necessities Gathering and Evaluation:

• Collaborate with stakeholders to elicit and clearly doc complicated enterprise and technical necessities.
• Describe and break down work into options and consumer tales that agile groups will ship (product backlog administration).

Knowledge Analytics:

• Make the most of knowledge analytics instruments/strategies to extract insights, with a particular emphasis on analyzing knowledge generated inside content material administration methods (consumer engagement, resolution efficiency).
• Show superior proficiency with Excel for knowledge manipulation, evaluation, and reporting.

Content material Administration:

• Technical understanding of the self-discipline of content material administration and supply (Software Programming Interface assessment and evaluation).
• Understanding how content material is structured and used within the Element Content material Administration Programs (CCMS) system for authoring, reviewing, administration, translation administration, publication, supply, and expertise.
• Understanding/Publicity to Azure builds/pipelines

High quality Assurance:

• Work carefully with the standard assurance group to assessment check plans/methods and make suggestions.
• Being palms on with validating system(s) all through the Software program Improvement Life Cycle
• Handle Consumer Acceptance Testing and different Enterprise validation ceremonies.
• Skill to research findings to find out the severity and set precedence primarily based on the enterprise want/worth.

Metrics and Reporting:

• Develop and keep key efficiency indicators (KPIs) and metrics for measuring the success of enterprise processes and methods.
• Improve the standard and relevance of experiences by means of efficient metrics and reporting practices.

Communication:

• Successfully talk complicated technical ideas to each technical and non-technical stakeholders.
• Facilitate efficient collaboration by means of clear and concise communication.

Scrum and Agile Methodologies:

• Take part in Agile and Scrum ceremonies.
• Collaborate with improvement groups to prioritize and refine consumer tales particular to the instruments and applied sciences in use.

{Qualifications}:

• Bachelor’s diploma in enterprise administration, Data Know-how, associated subject, or equal expertise
• Expertise as a technical Enterprise Programs Analyst.
• Skill to facilitate group discussions and elicit necessities from stakeholders.
• Skill to handle a number of initiatives and adapt to shifting priorities.
• Skill to synthesize and doc enterprise, operational, and technical necessities to improvement groups.
• Distinctive communication (verbal and written) and interpersonal abilities.
• Glorious understanding of content material administration methods and authoring instruments (e.g., RWS Tridion Docs, Adobe, DITA Open Toolkit, WordPress).
• Expertise with Scrum and Agile methodologies.
• Expertise with Azure DevOps or one other Agile venture administration software corresponding to Jira.
• Proficiency in knowledge analytics strategies and instruments.
• Expertise with Generative AI ideas and methods.

Spirit Omega is dedicated to a various and inclusive office. We welcome purposes from anybody, together with members of seen minorities, girls, Indigenous peoples, individuals with disabilities, individuals of minority sexual orientations and gender identities, and others with the talents and data to productively interact with numerous communities.#INDSOPowered by JazzHR

Anticipated wage

Location

Toronto, ON

Job date

Wed, 06 Mar 2024 03:33:40 GMT

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