Business Systems Analyst in Richmond, Virginia

Description

As a Digital Delivery Business Systems Analyst (BSA) at ICF Next, you will apply your analytical and critical thinking skills to help solve client challenges. As a Delivery BSA, you will own and drive the work for your projects, you will work in a fast-paced and diverse environment, enjoy flexible work arrangements, and will have a management team that encourages your career development and growth. This role requires strong analytical and documentation skills in a digital development environment, and the ability to properly prioritize, own and drive the work, multi-task, and work collaboratively in an Agile environment.

The Work

ICF supports federal and state agencies with the web development and content management support related to the enhancement and maintenance of an agency’s main website, typically built on the Drupal Content Management System (CMS). This role will support the Project Manager (PM) with multiple project workstreams supporting a government agency, utilizing the Agile methodologies. The team will be performing a lift and shift and migration of seven sites from Progressive to Drupal. The team consists of delivery support (PM, BA, Scrum Master and testers), Drupal developers, UX/UI, analytics, and Product Managers (PdM).

Job Location: This is a remote, within the U.S. only, position.

Responsibilities:

• Support all aspects of the digital (web and mobile) software development cycle including requirements, design, stakeholder engagement, testing, and delivery of citizen facing systems.

• Elicit requirements using interviews – both internal and external, document analysis, questionnaires, business process descriptions, use cases, scenarios, business analysis, and existing system analysis.

• Document requirements using variety of techniques including BDD-style specifications, user stories, acceptance criteria, workflow diagrams, UML diagrams, use cases, and user guides.

• Manage requirements traceability information and track requirements status throughout the project.

• Communicate (both verbal and written) with business units and/or the client, that rely on that information to define system requirements or organizational processes.

• Facilitate team meetings to gather, document, refine, and prioritize requirements, design system enhancements, identify action items and drive user feedback.

• Document user experience (UX) design discussions, write requirements in Confluence, and decompose requirements into user stories in Jira.

• Perform various types of testing, define test scenarios and test cases, execute tests, and document test results.

• Collaborate with subject matter experts, designers, and user experience researchers in an Agile environment.

• Suggest areas for improvement in internal processes along with possible solutions.

• Work with the Scrum Master and serve as backup as needed.

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Basic Skills and Qualifications:

• Bachelor’s degree.

• U.S. citizen or lawful Permanent Resident Aliens (green card) with at least three (3) years of U.S. residency from the date of legal entry in the U.S.

• All work must be conducted within the U.S.

• Must be able to obtain and maintain a Public Trust level clearance

• 3 years of experience in gathering, refining, and prioritizing requirements for digital products.

• 3 years of experience working with cross-functional teams (Engineering, Experience, Delivery, Product Management) to build digital products using an Agile methodology.

Preferred Skills

• Experience in the development of technical documentation – requirements specifications, use cases, design specifications, test plans and test scripts, and other supporting system documentation.

• Strong analytical skills, especially business process analysis and diagraming using tools like Microsoft Visio.

• Proficiency with JIRA and Confluence or similar for Agile process support.

• Experience with testing software, tracking issues, and working with developers to ensure that requirements are being met.

• Federal contracting experience.

• Experience working with Drupal-based websites.

• Scrum Master/Agile certification or training.

• RFP/RFQ experience.

Professional Skills

• Excellent organization, communication skills, and attention to detail. Ability to follow-through, including the flexibility to perform in an ever-changing work environment.

• Ability to juggle multiple workstreams in a fast-paced environment and meet deadlines.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process (http://careers.icf.com/us/en/accommodations) .

Read more about workplace discrimination rights , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected] . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range – There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$54,063.00 – $91,907.00

Nationwide Remote Office (US99)