Café Assistant – Seasonal

Are you able to deliver fantastic customer service, and would you like to work for an organisation that is making a big difference to our natural world? We are looking for an enthusiastic and hard-working people person, to work in our café at our Titchwell Marsh Reserve. The ideal candidate will come with previous cafe work experience.

About our Titchwell Marsh Reserve

Set on the north Norfolk coast between Titchwell and Thornham, RSPB Titchwell Marsh is one of the UK’s best-loved nature reserves, with a mix of reedbeds, saltmarsh, lagoons and sandy beach attracting a huge variety of wildlife including Avocets, Marsh Harriers and Bearded Tits. The reserve features a visitor centre, café and scenic walking trails, offering visitors the chance to experience some of Norfolk’s most beautiful coastal landscapes.

About the Role

We’re looking for someone to join our friendly café team at Titchwell Marsh during our busy visitor season. This is a 20-hour per week role for 12 weeks and will include weekend working as part of a rota, planned around three weeks in advance with some flexibility where possible. Full training and induction will be provided.

Duties will include preparing barista-style hot drinks, cooking toasties and paninis, serving customers, operating the till, restocking supplies, receiving deliveries and helping keep the café clean, safe and welcoming for visitors. You’ll also work alongside our fantastic volunteers and wider reserve team to help create a great visitor experience.

Essential skills, knowledge and experience:

• Experience working in a café, catering or customer-facing environment
• Experience preparing and serving food and drinks in a busy environment
• Experience using tills and handling payments accurately
• Awareness of health & safety and safe working practices in a customer-facing environment
• Basic food hygiene awareness (or willingness to complete training)
• Positive and proactive approach, with willingness to support across the café operation
• Friendly and confident communication skills when dealing with visitors and colleagues
• Ability to plan and prioritise workloads.
• Ability to Multi-task in a busy cafe environment
• Problem-solving skills and ability to work on own initiative.
• Experience delivering good customer service and responding positively to customer needs
• Strong team working skills and willingness to support colleagues and volunteers
• Ability to use basic IT systems such as tills, ordering or booking systems

Desirable:

• GCSE Maths and English or equivalent

Additional Information

This is a fixed term, part-time role for 20 hours per week from August to October.

We are actively recruiting and reserve the right to close this position once sufficient applications have been received.

For further information please contact [email protected]

Please do not send CV’s to the reserve, they will not be considered unless you apply through the process below.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.