Life at Telvista is pretty awesome! We have a mission to bring our employees the inspiration to create a life they love. For this, we continue to empower our teams to take on new challenges, learn from their mistakes, and over-deliver.
We understand that sitting at workstations and helping customers with their issues can be rewarding but also can get overwhelming at times. Our cheerful and fun break rooms help you relax and unwind from a hard work shift. Learning and development opportunities paired with a comfortable work environment make Telvista a place where talent thrives.
Job Summary:
As a Telvista Call Center Agent, you will play a crucial role in delivering exceptional customer service, troubleshooting technical issues related to specific telecommunication devices, and actively engaging in sales activities. Your primary responsibilities include addressing customer inquiries and concerns with professionalism and efficiency, offering technical assistance to resolve device-related issues, and promoting sales opportunities by identifying customer needs. This role requires excellent communication skills, a customer-centric approach, and the ability to navigate and contribute to both service and sales aspects within a dynamic call center environment. Successful candidates will excel in building rapport with customers, meeting sales targets, and ensuring overall customer satisfaction.
Responsibilities:
Customer Service:
Sales with Quotas:
Technical Support – Television Cable Boxes:
Technical Support – Internet Routers:
Technical Support – Telephone Mobile Devices:
Adherence to Policies and Procedures:
Continuous Learning and Training:
Team Collaboration:
Your performance will be measured by a variety of metrics. The most important is your ability to fix the issue without the customer needing to call back. Providing outstanding customer service on every call. As well as adding value to an account by recommending service upgrades, or additional services which tie into a revenue target. These job responsibilities are not limited to, and other responsibilities can be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.
The requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the job.
Education and/or Experience:
Language Skills: Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present technical information clearly and concisely.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to isolate root causes according to a prescribed set of guidelines, matching solutions to identified issues.
Computer Skills: Ability to listen and respond while keying into an automated system. Ability to thoroughly learn client-specific software and hardware (Windows or Mac environment). Able to accurately type 25 wpm. General technology knowledge, including the ability to describe in general terms: operating systems, basic internet navigation, hardware components, software, networking components (video, data, voice), peripherals, and email applications.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision.
Job Location: In-Office
Employees must maintain regular and acceptable attendance at such levels as determined at Telvista’s sole discretion. The employee must be available and willing to work on-site 100%.
Schedule Availability:
The candidate must be available to work what Telvista determines is necessary or desirable to meet its business needs (Sunday-Saturday/6:00am-6:00pm Central Time/8hr Shifts). You must be available to work weekends. The candidate’s residence location must be within 45 minutes distance from our Dallas, Texas office (8585 N. Stemmons Freeway, Dallas, TX 75247).
Pay: $15.00/Hr.
Job Type: Full-time
Expected hours: 40.00 per week
Benefits:
Telvista is an Equal Opportunity Employer
Telvista is an Equal Employment Opportunity Employer and complies with all applicable laws regarding nondiscrimination and equal opportunity, including the regulations enforced by the Equal Employment Opportunity Commission (EEOC). We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, promotion, transfer, training, compensation, benefits, termination, and all other terms and conditions of employment.
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