Wolfe Eye Clinic
Call Center Agent
Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing medical and surgical vision care services throughout Iowa. At Wolfe Eye Clinic, we create Better Vision for a Better Life.
We have an immediate opening for a full-time Call Center Agent in our Marshalltown office.
Schedule:
- Monday – Friday
- 8:30 am – 5:30 pm
Responsibilities include:
- Answering telephone calls in a clear professional manner.
- Directing telephone calls accordingly.
- Making, canceling, and rescheduling patient appointments.
- Gathering, verifying, and entering demographic information.
- Making outbound calls as needed.
- Assisting with recall.
- Opening and/or closing the clinic according to scheduled rotation.
- Maintaining patient records according to HIPAA guidelines.
- Effectively interacting with co-workers, physicians, and patients.
- Performing other duties as needed.
Qualifications include:
- Ability to demonstrate strong patient service skills.
- Ability to effectively enter information into a variety of computer programs.
- Ability to portray a professional attitude and appearance.
- Ability to demonstrate strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Ability to thrive in a fast pace, high-call volume environment.
- Ability to work M-F between the hours of 8:30 AM and 5:30 PM
Previous experience in a call center or medical office required.
If you are interested in being part of a quality-driven organization while receiving a competitive wage, daytime work hours, M-F work schedule, and benefits (health and dental, 401k, paid time off, etc.), please apply.
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