Call Center Agent (Evenings)

LOCATION

Dallas, TX

JOB TYPE

Full-Time

PAY TYPES

Hourly + Bonus

SALARY

$13.10 – $17.10 / hour

APPLICATION DETAILS

No Resume Required, Entry-Stage

POSITION OVERVIEW

CALL CENTER AGENT (EVENINGS)

We’re searching for name heart brokers to assist inbound and outbound customer support and gross sales tasks for all kinds of purchasers. On this function, you’ll work night hours dealing with inbound inquiries, make outbound calls to current prospects to help with customer support questions, and up-sell prospects on new services and products. Candidates ought to have glorious communication abilities, prepared to study on the job, and be extremely dependable. 

This can be a great alternative so that you can begin your profession right here. With our industry-leading coaching, you’re positive to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.

To be thought-about for this place, you could full a full utility on our firm careers web page, together with screening questions and a quick pre-employment check.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

On this function, you deal with inbound and outbound calls, serving to to assist customer support, technical assist, and buyer gross sales interactions. It requires you to work together with a whole lot of consumers every week throughout the nation to resolve assist points, promote new services and products, and guarantee a best-in-class buyer expertise. 

Along with offering distinctive service, you will want to be a assured, absolutely engaged workforce participant devoted to bringing a optimistic and enthusiastic outlook to work every day. 

Important Duties

• Deal with inbound and outbound contacts in a courteous, well timed, {and professional} method
• Guarantee first name decision by means of issues fixing and efficient name dealing with 
• Analysis techniques to search out lacking data as relevant; coordinate with different departments to resolve points when wanted
• Precisely doc and course of buyer claims in acceptable techniques
• Lead fact-finding discussions to find out the very best choices for the client
• Make the most of data base and coaching to precisely reply buyer questions whereas following all required scripts, insurance policies, and procedures
• Adjust to necessities surrounding confidential data and private data
• Escalate buyer points to the suitable workers and managerial for decision as wanted
• Attend conferences and coaching and evaluation all new coaching materials to remain up-to-date on modifications to program data, techniques, and processes
• Adhere to all attendance and work schedule necessities 

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? 

We offer all new workers with world-class coaching, so all optimistic, pushed, and assured candidates are inspired to use. This place depends on constructing relationships and turning the data you achieve in coaching into buyer wins. Ideally suited candidates for this place are extremely motivated, energetic, and devoted. 

{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Glorious organizational, written, and oral communication abilities
• The power to sort swiftly and precisely (20+ phrases a minute)
• Primary data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the power to take care of common attendance and punctuality
• The power to judge, troubleshoot, and follow-up on buyer points
• An inherent ability for battle decision, problem-solving, and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Potential to multi-task, keep centered, and self-manage
• Sturdy workforce orientation and buyer focus
• The power to thrive in a fast-paced surroundings the place change and ambiguity prevalent
• Glorious interpersonal abilities and the power to construct relationships together with your workforce and prospects

Most well-liked (Not Required)

• One (1) yr of expertise in customer support, technical assist, inside gross sales, back-office, chat, or administrative assist in a contact heart surroundings
• State or Federal work expertise

CONDITIONS OF EMPLOYMENT

• Have to be licensed to work of their nation of residence (The US or Canada)
• Have to be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job provides are contingent on background/safety investigation outcomes
• Have to be prepared to undergo drug screening. Job provides are contingent on drug screening outcomes.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We consider that arduous work ought to repay, so we ensure that our compensation and complete rewards are aggressive. Commonplace beginning compensation is commensurate with expertise. Common opinions and raises are awarded based mostly on tenure and efficiency, so our workers make extra annually.

Staff earn paid break day in addition to paid holidays and paid coaching alternatives. Common every day, weekly and month-to-month incentives are a part of the general compensation our workforce members get pleasure from and embrace financial incentive and prizes reminiscent of computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our customary group advantages providing for full-time workers following 90-days of employment, all workers are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans differ barely by location. 

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Common Raises
• Development Alternative
• Enjoyable, Partaking Work Surroundings
• Informal Costume Code
• Money and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in knowledgeable workplace surroundings. Whereas performing the duties of this job, the worker will probably be largely sedentary and will probably be required to sit down/stand for lengthy durations whereas utilizing a pc and phone headset. The worker will probably be repeatedly required to function a pc and different workplace tools, together with a cellphone, copier, and printer. The worker could sometimes be required to maneuver in regards to the workplace to perform duties; attain in any course; increase or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert power as much as forty (40) kilos.

REASONABLE ACCOMMODATION

In line with the People with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply affordable lodging when requested by a professional applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage concerning requests for affordable lodging applies to all points of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Assets, [email protected].

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace variations and consider variety is a profit to our workers, our firm, our prospects, and our group. All points of employment at MCI are based mostly solely on an individual’s benefit and {qualifications}. MCI maintains a piece surroundings free from discrimination, one the place workers are handled with dignity and respect. All workers share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work surroundings.

MCI doesn’t discriminate towards any worker or applicant on the idea of age, ancestry, coloration, household or medical care depart, gender identification or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant legal guidelines, laws, and ordinances. MCI will take into account for employment certified candidates with legal histories in a way in keeping with native and federal necessities.

MCI won’t tolerate discrimination or harassment based mostly on any of those traits. We adhere to those rules in all points of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to supply affordable lodging to certified workers who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.

ABOUT MCI (PARENT COMPANY)

MCI (www.mci.world) helps prospects tackle their CX and DX challenges otherwise, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, workers augmentation, name heart providers, buyer providers, and IT Companies wants by offering basic and specialised internet hosting, software program, workers, and providers.

In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted high 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Listing of Quickest-Rising Firms 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 

Driving modernization by means of digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working firms. MCI organically grows, acquires, and operates firms which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Short-term and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Growth, Managed Companies, and Know-how Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ numerous North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).

DISCLAIMER

The aim of the above job description is to supply potential candidates with a basic overview of the function. It is not an all-inclusive listing of the duties, tasks, abilities, and {qualifications} required for the job. You might be requested by your supervisors or managers to carry out different duties. You can be evaluated partly based mostly upon your efficiency of the duties listed on this job description.

The employer has the best to revise this job description at any time. This job description is just not a contract for employment, and both you or the employer could terminate employment at any time, for any purpose.

REGARDING COVID-19

As an employer supporting essential Federal, State, Provincial, and Business purchasers, we now have taken steps to make sure that we stay operational whereas taking each precaution doable to forestall the unfold of COVID-19 and preserve our workers protected.

Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, every day contactless temperature checks for these important workers working on-site, journey insurance policies limiting journey and obligatory quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site workers usually are not at their workstation.

For extra data on MCI’s response to COVID-19 please go to www.mci.world/covid-19.

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