Call Center Agent in Warsaw, Indiana

Job Title: Collection Call Center Agent

Location: Warsaw, Indiana

Company: Express Employment Professionals

Job Type: Full-time, 1st Shift

Pay: $14.00 per hour + Commission

Job Summary: Express Employment Professionals is seeking a detail-oriented and motivated Collection Call Center Agent to join our team. The ideal candidate will be responsible for making outbound calls to collect delinquent payments and handle inbound calls from customers.

Key Responsibilities:

• Make outbound calls to collect delinquent payments

• Handle inbound calls from customers regarding their accounts

• Maintain accurate records of calls and payments

• Follow company policies and procedures for collections

• Provide excellent customer service and handle customer inquiries

• Meet or exceed call quotas and performance targets

• Work collaboratively with team members to achieve goals

• Ensure compliance with state and federal collection laws

Qualifications:

• High school diploma or equivalent

• Proven experience in a call center or collections role

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Strong organizational and time management skills

• Ability to handle rejection and maintain a positive attitude

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to work in a fast-paced environment

How to Apply: Please contact Express Employment Professionals at:

• Phone Number: (574) 267-6760

• Email: sarah.stevens@expresspros.com

• Website: Express Employment Professionals – Elkhart