Call Center Associate – Primary Care
Southlake Campus
The OAM (Office of Access Management) Call Center Associate assists patients with scheduling appointments and insurance registration with The University of Kansas Health System’s outpatient clinics. These staff work in a call-center environment answering incoming patient calls as well as contacting patients who have received a specialty referral. The OAM Call Center Associate provides the highest level of customer service through friendly and compassionate patient interaction and scheduling appointments correctly. The OAM Call Center Associate successfully manages more complex scheduling needs and may serve as a preceptor for new staff. In addition to scheduling, the staff may review patient self-scheduled appointments for accuracy and create patient communication campaigns. The OAM Call Center Associate works out of the OAM Call Center location and may have the opportunity to work remotely at home after demonstrating consistent competency with job duties. Candidates for this position should have prior healthcare and/or call center experience.
JOB REQUIREMENTS
Required:
Proficiency of Level I skills, plus:
R-36223
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