Bell
Job title:
Name Middle, Bilingual Operator Monitoring Station, Alarmforce
Firm
Bell
Job description
Req Id: 415159
AlarmForce, a Bell Canada Firm, combines revolutionary expertise with distinctive service to ship superior safety and automation to residential and small enterprise prospects.
When you’re passionate, pushed and end up in search of attention-grabbing work, new challenges and steady studying alternatives, then we wish you to affix our staff.
Particulars
Place: Bilingual Operator Monitoring Station
Wage: Hourly charge + Night time premium + eligible for bonus month-to-month + Signing Bonus (circumstances might apply)
Job Standing: Common – Full-time
Hours of Work: In a single day 8 PM to eight AM
Obligations
- Dealing with inbound alarm/ medical alert / 2 approach calls
- Dealing with all different alarm alerts with a non voice ingredient. These embrace notify solely alarms, hardwire alarms, open-close alarms, error and partial accounts
- Medical alarm response together with International Positioning System monitoring
- Processing and resolving alarms in a consumer relationship software program system
- Dealing with inbound phone calls associated to alarm alerts/buyer requests and transferring calls as required
- Processing alarm in a well timed method and inside outlined time intervals
- Inserting outbound calls referring to alarm alerts obtained. This consists of calls to buyer, keyholders, authorities, and others as required
- Buyer data updates. These are obtained by phone request, assigned communication logs, or guide request. They embrace, however will not be restricted to keyholder / authority / codeword updates
- Contract verification from processing – 2 stage examine course of
- Guard service bill verification
- Confirm ambulance, hearth, and Police dispatch authority for brand new contracts
{Qualifications}
- Publish-Secondary Schooling in a associated area (i.e. 911 Telecommunications.) most popular, or Excessive College Diploma with equal work expertise
- Earlier expertise in a name middle/dispatch surroundings
Expertise and necessities
- Proficient with MS Workplace Suite (Phrase, Outlook, Excel, and many others.)
- Have to be obtainable to work 3 or 4 consecutive 12-hour shifts
- Capacity to pay attention attentively and to make use of the knowledge offered by prospects to tailor responses and actions to satisfy the purchasers’ particular wants
- Robust customer support, analytical, and choice making expertise
- Superior consideration to element
- Capacity to work independently and as a member of a staff
#Referral
Sufficient data of French is required for positions in Quebec.
Further Info:
Place Kind: Name Centre
Job Location: Canada : Ontario : Toronto
Versatile work profile: Full-time in workplace (that means that you’ll be required to carry out your work on-site)
Software Deadline: 11/17/2023
Please apply straight on-line to be thought-about for this function. Purposes by means of e-mail won’t be accepted.
At Bell, we don’t simply settle for distinction – we rejoice it. We’re dedicated to fostering an inclusive, equitable, and accessible office the place each staff member feels valued, revered, and supported, and has the chance to succeed in their full potential. We welcome and encourage purposes from individuals with disabilities.
Lodging can be found on request for candidates collaborating in all points of the choice course of. For a confidential inquiry, merely e-mail your recruiter straight or to make preparations. If in case you have questions concerning accessible employment at Bell please e-mail our Variety & Inclusion Workforce at .
Created: Canada, ON, Toronto
Bell, certainly one of
Anticipated wage
Location
Toronto, ON
Job date
Wed, 18 Oct 2023 22:32:14 GMT
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