Call Center, Bilingual Operator Monitoring Station, Alarmforce in Toronto, Ontario


Req Id: 414487

AlarmForce, a Bell Canada Firm, combines modern know-how with distinctive service to ship superior safety and automation to residential and small enterprise prospects.

If you happen to’re passionate, pushed and end up in search of fascinating work, new challenges and steady studying alternatives, then we would like you to affix our workforce.


Place: Bilingual Operator Monitoring Station

Wage: Hourly fee + eligible for bonus month-to-month + Signing Bonus (circumstances might apply)

Job Standing: Common – Full-time

Hours of Work: Daytime 7/8 AM to 7/8 PM


  • Dealing with inbound alarm/ medical alert / 2 means calls

  • Dealing with all different alarm indicators with a non voice ingredient. These embody notify solely alarms, hardwire alarms, open-close alarms, error and partial accounts

  • Medical alarm response together with World Positioning System monitoring

  • Processing and resolving alarms in a consumer relationship software program system

  • Dealing with inbound phone calls associated to alarm indicators/buyer requests and transferring calls as required

  • Processing alarm in a well timed method and inside outlined time intervals

  • Inserting outbound calls referring to alarm indicators obtained. This contains calls to buyer, keyholders, authorities, and others as required

  • Buyer info updates. These are obtained by phone request, assigned communication logs, or handbook request. They embody, however aren’t restricted to keyholder / authority / codeword updates

  • Contract verification from processing – 2 stage examine course of

  • Guard service bill verification

  • Confirm ambulance, hearth, and Police dispatch authority for brand spanking new contracts


  • Publish-Secondary Training in a associated area (i.e. 911 Telecommunications.) most popular, or Excessive College Diploma with equal work expertise

  • Earlier expertise in a name middle/dispatch setting

Expertise and necessities

  • Proficient with MS Workplace Suite (Phrase, Outlook, Excel, and many others.)

  • Should be out there to work 3 or 4 consecutive 12-hour shifts

  • Capability to pay attention attentively and to make use of the data supplied by prospects to tailor responses and actions to satisfy the shoppers’ particular wants

  • Robust customer support, analytical, and choice making abilities

  • Superior consideration to element

  • Capability to work independently and as a member of a workforce


Ample data of French is required for positions in Quebec.

Further Data:

Place Sort: Name Centre

Job Location: Canada : Ontario : Toronto

Versatile work profile: Full-time in workplace (which means that you’ll be required to carry out your work on-site)

Software Deadline: 08/29/2023

Please apply immediately on-line to be thought-about for this position. Functions via e mail is not going to be accepted.

At Bell, we don’t simply settle for distinction – we have fun it. We’re dedicated to fostering an inclusive, equitable, and accessible office the place each workforce member feels valued, revered, and supported, and has the chance to achieve their full potential. We welcome and encourage functions from individuals with disabilities.

Lodging can be found on request for candidates collaborating in all facets of the choice course of. For a confidential inquiry, merely e mail your recruiter immediately or [email protected] to make preparations. When you have questions relating to accessible employment at Bell please e mail our Variety & Inclusion Group at [email protected] .

Created: Canada, ON, Toronto

Bell, one in all Canada’s Prime 100 Employers. (

To assist us monitor our recruitment effort, please point out in your cowl/motivation letter the place ( you noticed this job posting.

Job Location