Call Center Coordinator

Job Description

Job Summary:

The Call Center Coordinator will field incoming and outgoing calls for all potential customers that are relocating under the consumer channel and assist with booking moves.

Essential Functions and Duties:

Set appointments with customers for Coleman branch offices
Assist with managing multiple calendars
Notify Moving Consultants of their appointments via email or phone
Document of all tasks and records that are updated
Assist branches with management of sales leads
Utilize multiple computer programs to coordinate the many components of an international move

Knowledge, Skills, and Abilities:

Computer skills including Windows, Microsoft Office, Microsoft Outlook, and general internet capabilities, as well as company software
Organizational skills
Good telephone etiquette
Good interpersonal skills
Excellent customer service skills

Required Education and Experience:

Required: High School diploma or GED
Preferred: Prior call center experience

Working Conditions:

Office/Call center environment
90-95% sitting down
Computer use is prevalent, along with telephone
Work schedule includes but is not limited to: 8:00–5:00 or 9:00-6:00, Monday-Friday and 8:00-12:00, one to two Saturdays per month.

Coleman Worldwide Moving Benefits for Employees (not applicable for seasonal employees if not stated):

40 hours of VACATION PAY after 1-year employment
Array of voluntary health benefits including but not limited to (Health, Dental, Vision, 401k, and more)
8 paid holidays after 90 days for Full Time employees (Seasonal Included)
Referral Bonus Programs

Coleman Worldwide Moving (and affiliated companies) (collectively “CWM”) is an equal opportunity and affirmative action employer. Policy prohibits discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, pregnancy, genetic information, sexual orientation, disability, veteran status or other protected status. CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs. This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations

Only applications submitted within three months of the review period will be considered for employment. Please submit another application for further review after the review period elapses.