Call Center Coordinator Cardiology Outpatient Clinic, Full-Time, Days

PIH Health is seeking a dedicated and customer-oriented individual to join our team as a Call Center Coordinator at the Cardiology Outpatient Clinic. This full-time, regular/at-will position offers a competitive hourly wage ranging from $21.00 to $28.35. As a Call Center Coordinator, you will be an integral part of our healthcare network, serving approximately 3 million residents in the Los Angeles County, Orange County, and San Gabriel Valley region. Under the direction of IDS Call Center Management, you will perform tasks related to patient scheduling and pre-registration with efficiency, accuracy, and hospitality, ensuring that the needs of patients, physicians, and the organization are met. Your role will involve troubleshooting and resolving issues, engaging in performance improvement activities, and serving as a communication facilitator for your area of responsibility. No travel is required for this entry-level position. PIH Health is nationally recognized for excellence in patient care and patient experience, and we are committed to providing cutting-edge advancements and quality healthcare technology. For more information about our organization, please visit PIHHealth.org or follow us on social media platforms such as Facebook, Twitter, and Instagram.

Required Skills

• Critical thinking and problem-solving skills to identify and resolve problems in a timely manner
• Demonstrated ability to communicate effectively and tactfully
• Knowledge of customer service principles and practices
• Attention to detail, actively listens and always follows appropriate channels of communication
• Excellent organizational skills, strong interpersonal skills
• Uses time efficiently, able to deal with frequent change or unexpected events
• Must be able to handle multiple tasks with interruption
• Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
• Good English spelling, reading and comprehension skills
• Knowledge and ability to perform tasks with Microsoft Office software
• Spanish/Chinese bilingual preferred

Required Experience

• Successful completion of high school education or GED
• Minimum 1 year Customer Service experience
• Ability to maintain composure and balance multiple priorities in a fast-paced environment
• Telephone experience with excellent telephone etiquette (Preferred)
• Knowledge of insurance/authorization process and basic medical terminology (Preferred)
• Medical Assistant (Preferred)
• Work experience in a Call Center setting (Preferred)

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