Call Center Customer Service Representative in Milford, Ohio

Most corporations say staff are Quantity One. We actually imply it. Let’s begin with what’s in it for YOU. Why select RDI?

• We ENCOURAGE your well being and wellness, each bodily and psychological! Cease by our onsite Health Middle for a FREE Private Coaching Session, reap the benefits of our company fitness center membership reductions, and take part in our tons of of onsite and digital RDI firm occasions annually!
• We CELEBRATE you. Be part of any of our Affinity Teams together with Younger Professionals Community, Girl Nation, Black Professionals Community, PRIDE, Hispanics Unidos, and extra! EMBRACE DIVERSITY.
• We would like you to develop into our subsequent LEADER. Reap the benefits of RDI- College On-line Programs, tuition reductions, Supervisor Boot Camp Coaching, and a arms on strategy to creating YOU to be the most effective you doable!
• And naturally we provide all of the requirements: Aggressive pay, Medical, Dental, and Imaginative and prescient Insurance coverage; 401k with firm match; Firm Paid Holidays and PTO, and SO far more!
• We care about our communities and we now have integrity. We assist 20+ neighborhood charities via volunteer efforts and donations. We have additionally been voted as Greatest Locations to Work, Enterprise of the 12 months, simply to call a number of.
• Right here at RDI, you may Earn Effectively. Be taught Effectively. Reside Effectively. Dream Effectively. And #leaveitbetter

Who’re we and what will we do right here at RDI? So much.

• Based in 1978 and headquartered in Cincinnati, OH, we’re Household-Owned with greater than 3,500 staff throughout the nation.
• Primarily, we offer Name Middle providers on behalf of industries starting from Insurance coverage, Medical Gadgets, Retail, Monetary Providers and Banking, Out of doors/Leisure, Cable/Radio, and plenty of extra!
• Along with our Contact Middle Options, we additionally provide Market Analysis, IT Help, Advertising and Digital Session (and also you guessed it, WAY MORE!) to Fortune 500 Firms!

Here is what you may do as a Name Middle Buyer Service Consultant at RDI Company:

• Act because the go to individual for our clients by offering data relating to buyer’s services, answering questions, and resolving any buyer inquiries or considerations by way of telephone, e-mail, and/or chat
• Obtain inbound calls or make outbound calls; establish and assess clients’ must exceed buyer satisfaction at first level of contact
• Meet private/customer support targets, KPIs, and name dealing with quotas primarily based off program specifics
• Make the most of laptop and enterprise software program applications corresponding to e-mail, web, chat instruments, and CRMs to trace buyer interactions and notes

What you have already got to be an superior Name Middle Buyer Service Consultant:

• *A ardour for speaking on the telephone. *It is the core of our trade.
• Buyer Service or Name Middle expertise and skill to make sure buyer satisfaction in every interplay.
• *Smile and Dial: *Optimistic perspective, skilled communication abilities and a want to go above and past.
• You may be serving to our clients by way of telephone, e-mail, and chat so you ought to be fairly good at multitasking.
• Should attend all scheduled coaching, 100% attendance is a should.
• Sturdy folks abilities — you’re pleasant, empathetic, and a superb listener.
• Tech-savvy. *You may want know learn how to comfortably and concurrently toggle between a number of laptop programs together with Microsoft Workplace Suite and shopper CRM programs.**