Call Center Customer Service Representative – (Inbound call center)

Job description

If you are looking for a new career in a stable, recession-proof industry where you can use your incredible customer service skills to solve problems for our homeowners, then this might be the position for you. We are looking for someone that thrives in fast–paced multitasking, which can solve complex problems quickly – with a smile!

WHO IS SPECTRUM ASSOCIATION MANAGEMENT?

We are an HOA Management Company… NO, NOT the internet company!! We manage the operations of many homeowners’ associations throughout Texas and Arizona. We are proud to be one of the most respected and recognized companies in our industry. Named Best Place to Work for the last 18 years in a row! We are energetic and passionate about our goals that have led to continued company growth, which translates to more opportunities for our employees (or as we call them, Oddballs!)

WHO ARE WE LOOKING FOR?

We are looking for highly motivated people who can multitask across different communication platforms and have a passion for customer success. We operate a contact center with a friendly and team-oriented atmosphere where we support thousands of diverse requests daily. Our homeowners contact us in many channels – phone, email, chat. Experience in a fast-paced call center environment or similar type of customer service role is desired, buy may not be required if you know you will excel in that type of environment.

We are currently hiring for a full-time representative. Shift hours may vary based on business needs but will be between 8 am to 6 pm Monday to Friday. Some weekend work available but not required.

Job requirements

What are the Top 5 Qualities of someone that is successful at this role:

1) Self-Motivated individual that over-achieves goals set for you and your department.

2) Fast learner that can understand that complex service we manage, to best serve the homeowner.

3) Resilient and positive attitude while handling many difficult interactions with homeowners.

4) Tech wizardry to efficiently use CHAT, EMAIL, PHONE, and client database tools seamlessly

5) Strong passion for customer success and pride on resolution of homeowner concerns

Please visit https://spectrumam.com/careers for a visual description of the role and benefit details.

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

We offer a comprehensive package that is more than just a paycheck

• Recognized as Best Places to work for the past 18 years in a row. k since 2007!
• Fastest Growing Company – Fast Track 50 in 2020.
• San Antonio-based homeowners’ association management company. (With offices throughout Texas and Arizona)
• Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
• Work / Life balance.
• 5 weeks of PTO to allow for rest, travel, family, and hobbies.
• 40 paid hours per year for community service activities.
• 11 Annual Paid Holidays.
• Paid Training – Internal Learning and Development Management System.
• The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
• Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
• Phone and Mileage Reimbursement
• Well-structured career track plan with a 6-month review.
• Pay $15.00/hr. with reviews and performance increase opportunities every 6 months.

Office location:

17319 San Pedro Avenue

San Antonio, Texas 78232

For more information about Spectrum Association Management, visit our website at https://spectrumam.com/careers/

Spectrum Association Management is an Equal Opportunity Employer.

Read Full Description