Call Center Customer Service Representatives in Reading, Pennsylvania

Our client, a leading Utility company in Reading PA, is seeking Call Center Representatives to join their team. As a Call Center Representative, you will be part of the customer service department supporting inbound calls and resolving customer inquiries. The ideal candidate will have excellent communication skills, strong customer service experience, and the ability to handle emotional customers in a calm and professional manner.

Job Title: Call Center Representative

Location: Reading, PA

Pay Range: $17/hr

What’s the Job?

• Receiving inbound calls, creating notifications, performing account maintenance and inputting data

• Documenting customer notes on accounts

• Receiving and processing outage and emergency calls within company and regulatory guidelines

• Utilizing independent analysis and judgment resolving customer concerns

• Handling all emotional customers in a calm, courteous and professional manner

What’s Needed?

• High school diploma or GED required

• Must pass company approved CSR test before completion of temp to hire assignment

• Strong customer service experience preferred

• Ability to sit at desk and be on phone for long periods of time

• Excellent communication skills including good grammar, tone of voice and diction

• Able to work overtime, weekends and be on call.

• Live 50 miles radius from Reading PA

What’s in it for me?

• Opportunity to work with a leading call center company

• Competitive pay

• Opportunity for growth and advancement within the company

• Comprehensive training program

• Flexible work schedule

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World’s Most Ethical Companies for the 14th year – all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee’s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.