Call Center Customer Service – Sales

Located in tigard, OR

As a Call Center Customer Service Representative, you’ll be the friendly voice on the other end of the line, assisting customers with their questions, concerns, and orders. Whether it’s troubleshooting a product issue, providing account information, or guiding customers through a purchase, you’ll make sure every interaction is positive and professional. If you thrive on connecting with people and delivering top-tier service, we’d love to have you on our team!

Key Responsibilities:

Answer inbound customer calls in a timely and professional manner, ensuring a positive experience for each caller.
Listen attentively to customer needs, identify the best solutions, and provide clear, concise responses.
Assist with product inquiries, order tracking, returns, billing, and other general customer service tasks.
Troubleshoot and resolve any issues or complaints while maintaining a calm, helpful demeanor.
Accurately log customer interactions and transactions in the company’s database.
Educate customers on products, services, and policies, ensuring they are fully informed.
Follow up on customer inquiries or issues to ensure complete resolution and satisfaction.
Collaborate with other departments to resolve more complex customer concerns.
Stay up-to-date on product knowledge, company policies, and call center best practices.
Contribute to team goals and performance targets while maintaining a positive, supportive attitude.

What We’re Looking For:

Previous call center or customer service experience is a plus, but we’ll train the right person!
Excellent verbal communication skills with a clear, friendly, and professional phone manner.
Patience, empathy, and a natural ability to build rapport with customers.
Problem-solving skills and the ability to think on your feet in a fast-paced environment.
Basic computer skills and comfort navigating customer service software.
Strong attention to detail and ability to multi-task while staying organized.
A positive attitude and a desire to provide outstanding service on every call.
Flexibility to work various shifts, including evenings and weekends, as needed.
A team player who enjoys working in a collaborative environment.

What We Offer:

Competitive hourly wage with performance bonuses and incentives.
Comprehensive health benefits, paid time off, and retirement plan options.
Paid training and ongoing professional development to help you succeed.
Fun, supportive work environment with employee recognition programs and team-building events.
Opportunities for career growth within the company—your success is our success!
A positive, fast-paced atmosphere where your ideas and contributions are valued.
Employee perks such as discounts on products or services and more!

Benefits:

Medical Insurance: Access to medical coverage to help you and your family stay healthy.
Optical Insurance: Coverage for vision care, including eye exams and eyewear.
Dental Insurance: Dental coverage for your oral health needs.
Life Insurance: Protection for you and your loved ones with life insurance benefits.
401K: A retirement savings plan to help you plan for your financial future.

To Apply Online: Visit our website at www.Expresspros,com/TigardOR to apply and explore more about our available positions!

Contact Information: If you have any questions or need more information about our benefits or application process, please feel free to contact us at 503-624-2001 or email us at, jobs.tigardor@expresspos.com. We’re here to assist you and ensure you have the best experience with our team.

Express Office: Tigard

10115 Southwest Nimbus Avenue

Suite 500

Tigard, OR 97223

Email us

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