Call Center / Customer Support

Call Center / Customer Support

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Located in Brooklyn, NY

Express Employment Professionals – Brooklyn, NY is seeking an energetic and customer-oriented Call Center / Customer Support Representative to join a dynamic team in the New York City area. The ideal candidate will have excellent communication skills, a friendly demeanor, and a passion for helping people resolve their issues quickly and efficiently.

Job Description

As a Call Center / Customer Support Representative, you will serve as the first point of contact for customers—handling inquiries, resolving concerns, and providing product or service information. You’ll ensure every interaction is professional, accurate, and focused on delivering a positive customer experience.

Key Responsibilities

• Answer inbound calls, emails, and messages in a professional manner
• Assist customers with orders, account questions, and service issues
• Document all customer interactions in the CRM or ticketing system
• Escalate complex cases to the appropriate department when needed
• Follow up with customers to ensure satisfaction and resolution
• Meet performance goals related to call handling, response time, and quality

Requirements

✅ Experience – 1–2 years of call center, customer service, or support experience

✅ Skills – Strong verbal and written communication abilities

✅ Personality – Friendly, patient, and able to remain calm under pressure

✅ Technical – Proficiency with Microsoft Office and CRM software (preferred)

✅ Organization – Excellent multitasking and time management skills

✅ Commute – Must reside within a reasonable distance (60 minutes or less commute)

About Express Employment Professionals

At Express Employment Professionals – Brooklyn, we specialize in connecting dedicated customer service professionals with top employers throughout New York City. Our mission is to help you grow your career while providing quality support to businesses and their customers.

We are an Equal Opportunity Employer, committed to diversity, inclusion, and fair employment practices.

???? Apply today on the ExpressJobs app! Search for customer service or call center roles in your area, build your profile, and apply—all from your mobile device.

#CallCenterJobs #CustomerSupport #BrooklynJobs #ExpressEmployment #CustomerService #HiringNow

Express Office: Brooklyn

254 36th Street

Suite C247

Brooklyn, NY 11232

Email us

Apply Now

Call Center / Customer Support

Share

Located in Brooklyn, NY

Express Employment Professionals – Brooklyn, NY is seeking an energetic and customer-oriented Call Center / Customer Support Representative to join a dynamic team in the New York City area. The ideal candidate will have excellent communication skills, a friendly demeanor, and a passion for helping people resolve their issues quickly and efficiently.

Job Description

As a Call Center / Customer Support Representative, you will serve as the first point of contact for customers—handling inquiries, resolving concerns, and providing product or service information. You’ll ensure every interaction is professional, accurate, and focused on delivering a positive customer experience.

Key Responsibilities

• Answer inbound calls, emails, and messages in a professional manner
• Assist customers with orders, account questions, and service issues
• Document all customer interactions in the CRM or ticketing system
• Escalate complex cases to the appropriate department when needed
• Follow up with customers to ensure satisfaction and resolution
• Meet performance goals related to call handling, response time, and quality

Requirements

✅ Experience – 1–2 years of call center, customer service, or support experience

✅ Skills – Strong verbal and written communication abilities

✅ Personality – Friendly, patient, and able to remain calm under pressure

✅ Technical – Proficiency with Microsoft Office and CRM software (preferred)

✅ Organization – Excellent multitasking and time management skills

✅ Commute – Must reside within a reasonable distance (60 minutes or less commute)

About Express Employment Professionals

At Express Employment Professionals – Brooklyn, we specialize in connecting dedicated customer service professionals with top employers throughout New York City. Our mission is to help you grow your career while providing quality support to businesses and their customers.

We are an Equal Opportunity Employer, committed to diversity, inclusion, and fair employment practices.

???? Apply today on the ExpressJobs app! Search for customer service or call center roles in your area, build your profile, and apply—all from your mobile device.

#CallCenterJobs #CustomerSupport #BrooklynJobs #ExpressEmployment #CustomerService #HiringNow

Express Office: Brooklyn

254 36th Street

Suite C247

Brooklyn, NY 11232

Email us

Apply Now

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