Call Center Job Openings (Immediately Hiring)

POSITION OVERVIEW

CALL CENTER JOB OPENINGS (HIRING IMMEDIATELY)

We’re on the lookout for name heart brokers to help inbound and outbound customer support and gross sales tasks for all kinds of purchasers. On this function, you’ll deal with inbound inquiries, make outbound calls to current prospects to help with customer support questions, and up-sell prospects on new services and products. There are all kinds of challenge openings on authorities packages in addition to a few of the most recognizable manufacturers on the earth. Candidates needs to be pure drawback solvers who constantly try to offer glorious customer support and extraordinary buyer satisfaction.

It is a nice alternative so that you can begin your profession with our rising group, and with our industry-leading coaching, you’re positive to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.

To be thought-about for this place, you should full a full software on our firm careers web page, together with screening questions and a quick pre-employment check.

SALARY

$11.10 – $16.10 / hour

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

On this function, you deal with inbound and outbound calls, serving to to help customer support, technical help, and buyer gross sales interactions. It requires you to work together with a whole bunch of consumers every week throughout the nation to resolve help points, promote new services and products, and guarantee a best-in-class buyer expertise. 

Along with offering distinctive service, you’ll need to be a assured, totally engaged group participant devoted to bringing a constructive and enthusiastic outlook to work every day. 

Important Duties

• Deal with inbound and outbound contacts in a courteous, well timed, {and professional} method
• Guarantee first name decision via issues fixing and efficient name dealing with 
• Analysis programs to search out lacking info as relevant; coordinate with different departments to resolve points when wanted
• Precisely doc and course of buyer claims in acceptable programs
• Lead fact-finding discussions to find out the very best choices for the shopper
• Make the most of data base and coaching to precisely reply buyer questions whereas following all required scripts, insurance policies, and procedures
• Adjust to necessities surrounding confidential info and private info
• Escalate buyer points to the suitable workers and managerial for decision as wanted
• Attend conferences and coaching and evaluation all new coaching materials to remain up-to-date on adjustments to program data, programs, and processes
• Adhere to all attendance and work schedule necessities 

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? 

We offer all new staff with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. This place depends on constructing relationships and turning the data you acquire in coaching into buyer wins. Ultimate candidates for this place are extremely motivated, energetic, and devoted. 

{Qualifications}

• Should be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication abilities
• The power to kind swiftly and precisely (20+ phrases a minute)
• Fundamental data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Fundamental understanding of Home windows working system
• Extremely dependable with the flexibility to take care of common attendance and punctuality
• The power to judge, troubleshoot, and follow-up on buyer points
• An inherent ability for battle decision, problem-solving, and negotiation
• Should be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Potential to multi-task, keep centered, and self-manage
• Sturdy group orientation and buyer focus
• The power to thrive in a fast-paced setting the place change and ambiguity prevalent
• Wonderful interpersonal abilities and the flexibility to construct relationships together with your group and prospects

Most popular (Not Required)

• One (1) 12 months of expertise in customer support, technical help, inside gross sales, back-office, chat, or administrative help in a contact heart setting
• State or Federal work expertise

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We imagine that arduous work ought to repay, so we be sure that our compensation and complete rewards are aggressive. Normal beginning compensation is commensurate with expertise. Common evaluations and raises are awarded based mostly on tenure and efficiency, so our staff make extra annually.

Workers earn paid time without work in addition to paid holidays and paid coaching alternatives. Common day by day, weekly and month-to-month incentives are a part of the general compensation our group members take pleasure in and embrace financial incentive and prizes akin to computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our commonplace group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans range barely by location. 

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Common Raises
• Development Alternative
• Enjoyable, Partaking Work Surroundings
• Informal Costume Code
• Money and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in knowledgeable workplace setting. Whereas performing the duties of this job, the worker will probably be largely sedentary and will probably be required to take a seat/stand for lengthy durations whereas utilizing a pc and phone headset. The worker will probably be recurrently required to function a pc and different workplace tools, together with a telephone, copier, and printer. The worker could sometimes be required to maneuver concerning the workplace to perform duties; attain in any route; increase or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert drive as much as forty (40) kilos.

CONDITIONS OF EMPLOYMENT

• Should be licensed to work of their nation of residence (The USA or Canada)
• Should be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job gives are contingent on background/safety investigation outcomes
• Should be prepared to undergo drug screening. Job gives are contingent on drug screening outcomes.

REASONABLE ACCOMMODATION

Per the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to offer affordable lodging when requested by a professional applicant or worker with a incapacity except such lodging would trigger undue hardship. The coverage relating to requests for affordable lodging applies to all points of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Assets, [email protected].

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace variations and imagine variety is a profit to our staff, our firm, our prospects, and our neighborhood. All points of employment at MCI are based mostly solely on an individual’s benefit and {qualifications}. MCI maintains a piece setting free from discrimination, one the place staff are handled with dignity and respect. All staff share within the duty for fulfilling MCI’s dedication to a various and equal alternative work setting.

MCI doesn’t discriminate in opposition to any worker or applicant on the idea of age, ancestry, coloration, household or medical care go away, gender identification or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or every other attribute protected by relevant legal guidelines, rules, and ordinances. MCI will take into account for employment certified candidates with prison histories in a fashion in step with native and federal necessities.

MCI is not going to tolerate discrimination or harassment based mostly on any of those traits. We adhere to those ideas in all points of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to offer affordable lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, rules, and ordinances the place an worker works.

ABOUT MCI (PARENT COMPANY)

MCI helps prospects tackle their CX and DX challenges otherwise, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, workers augmentation, contact heart buyer providers, and IT Companies wants by offering normal and specialised internet hosting, software program, workers, and providers.

In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Checklist of Quickest-Rising Firms 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 

Driving modernization via digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working firms. MCI organically grows, acquires, and operates firms which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Non permanent and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Improvement, Managed Companies, and Expertise Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ numerous North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).

…………….

The aim of the above job description is to offer potential candidates with a normal overview of the function. It isn’t an all-inclusive checklist of the duties, obligations, abilities, and {qualifications} required for the job. It’s possible you’ll be requested by your supervisors or managers to carry out different duties. You can be evaluated partly based mostly upon your efficiency of the duties listed on this job description.

The employer has the correct to revise this job description at any time. This job description shouldn’t be a contract for employment, and both you or the employer could terminate employment at any time, for any motive.

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