Call Center Manager in Grand Rapids, Michigan

We are seeking a highly motivated and experienced Call Center Manager to lead our customer service team. The ideal candidate will have a proven track record in managing call center operations and delivering exceptional customer service.

Responsibilities:

• Team Leadership: Recruit, train, and manage call center staff.

• Performance Monitoring: Evaluate staff performance and provide constructive feedback.

• Data Analysis: Analyze call center metrics and prepare reports for upper management.

• Goal Setting: Develop and implement goals and action plans to improve performance.

• Customer Service: Resolve customer issues and ensure high-quality service.

• Budget Management: Create and manage budgets for personnel and supplies.

Qualifications:

• Experience: Minimum of (X) years in call center management or a related field.

• Skills: Strong leadership, communication, and analytical skills.

• Education: Bachelor’s degree in business, management, or a related field preferred.

• Technical Proficiency: Familiarity with call center software and CRM systems.

#customerservice

Pay and Benefits

The pay range for this position is $45.00 – $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Grand Rapids,MI.

Application Deadline

This position is anticipated to close on Mar 21, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.