Call Center Manager in New Orleans, Louisiana

Call Center Manager – Local Home and Bath Remodeling Company

We are seeking an experienced Call Center Manager to join our dynamic team, a

trusted local leader in home and bath remodeling. If you’re passionate about

delivering exceptional customer service, building high-performing teams, and

driving operational excellence, we’d love to hear from you!

Key Responsibilities:

• Oversee the daily operations of the call center to ensure efficiency and high

performance.

• Train, mentor, and develop new hires, fostering a positive and productive team

environment.

• Monitor and evaluate team and individual performance, providing constructive

feedback and implementing improvement strategies.

• Develop and enforce performance standards, ensuring the team meets or

exceeds customer service and lead generation goals.

• Create and maintain schedules to ensure optimal staffing levels and coverage.

• Handle escalated customer inquiries and resolve issues promptly.

• Collaborate with management to develop strategies that enhance customer

satisfaction and team productivity.

Qualifications:

• Proven experience as a call center manager or similar leadership role.

• Strong interpersonal and communication skills.

• Ability to lead and motivate a team to achieve performance goals.

• Excellent problem-solving and decision-making abilities.

• Proficient in using call center software and analytics tools.

• Experience in the remodeling or home improvement industry is a plus.

Compensation:

• Pay is competitive and based on experience.

• Opportunity for performance-based bonuses.

Why Join Us?

• Be part of a growing company with a strong reputation in the community.

• Work in a supportive and collaborative environment.

• Enjoy opportunities for professional growth and advancement

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