Call Center Patient Access Representative II, Cardiology, Cardiac Access Center

Job Posting Summary

We are looking for an experienced Patient Access Rep II for Baptist Heart Specialists – Cardiac Access Center! This is a Full-Time Days opportunity.

This campus has onsite parking options and great benefits! The hours for this position are typically between 8:00 AM to 4:30 PM Monday through Friday, but we are very flexible with schedules. We do not see patients or have providers at this Call Center. Depending on the needs of the office, hours may vary on occasion.

The responsibilities of the Patient Access Rep II include:

• Managing a large amount of inbound and outbound calls in a timely manner
• Managing Central Scheduling Voicemail
• Scheduling patient appointments with BHS cardiologists
• Following call scripts for handling different scenarios
• Identifying customer needs and providing solutions
• Managing Scheduling OnBase queue and index documenting in EPIC
• Data Entry Tasks
• Routing calls as appropriate
• Providing Excellent Customer Service

This Call Center Patient Access Rep II position will be located at the Cardiac Access Center. If you are interested in this amazing opportunity as a Patient Access Representative II position at Baptist Cardiac Access Center, please apply now!

Full/Part Time

Full-Time

Shift Details

Days

Education Required

High School Diploma/GED

Education Preferred

Associate’s Degree

Experience

• One-Two Years Customer Service Experience Required
• One-Two Years Insurance Experience Required
• One-Two Years Healthcare Experience Required

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) Preferred

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.

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