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We are transforming healthcare to be value-driven, creating a seamless, consumer-centric care experience that maximizes value for all.
We believe that all health consumers are entitled to high quality, coordinated healthcare. We uniquely align the interests of health consumers, providers, and payors to make high-quality healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.
JOB SUMMARY
The Quality Assurance Auditor for the Call Center is responsible for ensuring the highest standards of service quality and compliance with HIPAA laws by monitoring and evaluating live calls, aiding agents, and reporting on performance. This role involves collaborating closely with agents and supervisors to assess and enhance customer service skills, product knowledge, and overall performance, while also identifying and addressing training needs.
DUTIES & RESPONSIBILITIES
The Quality Assurance Auditor job description is intended to point out major responsibilities within the role, but it is not limited to these items.
EDUCATION AND PROFESSIONAL EXPERIENCE
PROFESSIONAL COMPETENCIES
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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