Call Center Rep, Guest Service Call Ctr (Lake Buena Vista FL) FT Bench

Job ID 1275868BR Location Orlando, Florida, United States / Lake Buena Vista, Florida, United States Business Walt Disney World Resort

Job Summary:

Join the Guest Services Call Center as a Call Center Representative!

Call Center Representatives help Guests and Cast Members who call the Guest Service Call Center! They provide resources, information and resolution for Guests staying at a Walt Disney World Resort. They also handle phone calls for executives and emergency calls. This Full Time position requires full availability and is located inside a high-volume call center with a 24/7 operation.

The starting pay rate for this position is $18.25/hour.

Responsibilities:

• Provide outstanding Guest Service when problems arise and help find solutions
• Ability to use good judgment and decision making
• Curiosity & interest about Disney Products
• Navigate between multiple and concurrent computer applications
• Answer emergency calls and responding appropriately
• Meet required departmental metric expectations including efficiency goals
• Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process
• Assist Guests needs by answering questions, giving directions, and sharing excellent insight about the Theme Parks and surrounding areas
• Develop excellent relationships with Guests and Cast Members from all lines of business to provide excellent service
• Complete all required Company training and compliance courses as assigned

Basic Qualifications:

• Experience in a customer service or contact center environment
• Computer proficiency within a Microsoft Windows environment and working on dual monitors
• Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing
• Adaptability to the fluctuating needs of our operations
• Maintain discretion and Guest confidentiality
• Written and verbal communications skills
• Three weeks of Full availability during Training
• Flexible with work schedule, including weekends holidays and overnight shifts

Preferred Qualifications:

• Knowledge of Walt Disney World products and services
• Understanding of Disney Cast Life and My Disney Experience
• Proficiency in SharePoint, Teams, Spok, HotSOS, Avaya
• Bilingual

Additional Information:

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Walt Disney World Resort.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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