Call Center Rep-Guest Service Call Ctr (Lake Buena Vista, FL) PT Bench

Job ID 1315726BR Location Orlando, Florida, United States / Lake Buena Vista, Florida, United States Business Walt Disney World Resort

Job Summary:

Do you have a passion for sharing excellent Guest Service?

Join the Guest Services Call Center Team as a Part Time Call Center Representative!

Call Center Representatives provide outstanding Guest Service to a wide complement of Guests including onsite visitors. We answer general questions regarding a vast variety of topics and provide Walt Disney World Resort Hotels support. This part-time position requires 3 full days of availability and is located inside a high-volume call center with a 24/7 operation.

The starting pay rate for this position is $20.10/hour.

Responsibilities:

• Coordinate outstanding Guest Service and Solutions while using good judgment and decision making
• Demonstrate curiosity & interest in Disney Products
• Navigate between multiple computer applications
• Answer emergency calls and respond appropriately
• Meet required departmental metric expectations and efficiency goals
• Answer questions, provide directions, and share comprehensive information about The Walt Disney World Resort and surrounding areas
• Develop excellent relationships with Guests and Cast Members from all lines of business to provide excellent service
• Complete all required Company training and compliance courses as assigned
• Meet Walt Disney World transfer Guidelines

Basic Qualifications:

• Proficiency with a Microsoft Windows environment and comfortable working on dual monitors
• Capacity to handle conflict resolution and make decisions quickly
• Flexibility and partnership while being able to adapt to the fluctuating needs of our operation
• Maintain confidentiality with critical information
• Written and verbal communications skills
• Three weeks of Full availability during Training
• Flexible with work schedule, including weekends holidays and overnight shifts

Preferred Qualifications:

• Experience in a customer service or contact center environment
• Knowledge of Walt Disney World products and services
• Understanding of Disney Cast Life and My Disney Experience
• Bilingual

Additional Information:

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Walt Disney World Resort.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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