Call Center Representative

Description:

Client Services Specialists are responsible for handling a high volume of inbound calls while providing excellent care for our customers. Customer base have an existing loan and are calling in for assistance.

• Receives and responds to customer inquiries by phone
• Assists with ACH setups and cancellations
• Processing payments, adjustments and credits
• Process mail correspondence
• Assisting customers with logging onto the payment portal
• Calculating loan payments

Additional Skills & Qualifications:

BEST vs AVG:

2 years of high volume inbound call customer service in a call center.

Bilingual in Spanish huge plus

• Must have great communication skills and enjoy helping people
• Customer service and/or call center experience taking inbound calls from customers 80+ calls per day
• Experience in banking, loans or mortgage a plus
• Answers customer questions and provide appropriate solutions
• Good computer skills
• Ability to learn quickly and multitask
• Punctuality and good attendance are a must
• Able to adjust work schedule for coverage and work overtime
• Must have good tenure and work history

DISQUALIFIERS:

• Jumpy or short tenure
• No call center experience
• All sales experience
• Timid personality
• No knowledge of STAR Method

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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