Call Center Representative

Job Details

Description

Position: Engagement Specialist

This position pays $21/hr.

The Call Center Representative is the first Monogram Health voice the patient hears. Our Call Center Representatives call prospective patients to enroll them, educate patients of existing benefits of their healthcare plan, schedule in-home care management visits, coordinate with physician practices to schedule office visits, and ensure data is entered accurately and that the correct communications and materials are sent to patients timely.

The Call Center Representative works closely with the nurses and social worker on their care team to provide an excellent experience for their patients. The Call Center Representative works off a dialer placing multiple outbound calls daily and fields return calls from patients.

Roles and Responsibilities:

• Conduct outbound calls to:
• Tell patients about Monogram Health services and ask them to opt into our programs
• Schedule in-home care management visits, follow-up visits, telehealth meetings, physician office visits, dialysis center tours, and group support sessions
• Contact physician offices and providers by phone, fax, and email to arrange patient appointments or coordinate the sharing of clinical information
• Print, package, and mail patient letters, post cards, flyers, educational materials to our patients
• Field inbound calls and answer patient questions

Position Requirements:

• Experience working in a high volume of outbound/inbound calls in a call center setting calling hot or cold leads with high close rate is considered a plus and deeply desired
• Experience in sales, telemarketing, in the health care industry and heavy outbound appointment setting, English/Spanish speaking is a significant plus
• Proven ability to balance multiple competing priorities while meeting or exceeding deadlines with a positive, helpful attitude
• Protect the health care privacy of patients by strictly following HIPAA regulations
• Must be 18 years old with a High School Diploma or GED required
• Ability to pass a background check and drug test

Benefits:

• Comprehensive medical, dental, vision and life insurance
• Paid vacation and holiday time
• 401(k) plan with matching contributions (employer match vested 100% from day 1)
• Pet Insurance
• Company paid life insurance
• FSA & HSA

About Monogram Health

Monogram Health is a next-generation, value-based chronic condition risk provider serving patients living with chronic kidney and end-stage renal disease and their related metabolic disorders. Monogram seeks to fill systemic gaps and transform the way nephrology, primary care and chronic condition treatment are delivered. Monogram’s innovative, in- home approach utilizes a national nephrology practice powered by a suite of technology-enabled clinical services, including case and disease management, utilization management and review, and medication therapy management services that improve health outcomes while lowering medical costs across the healthcare continuum. By focusing on increasing access to evidence-based care pathways and addressing social determinants of health, Monogram has emerged as an industry leader in championing greater health equity and improving health outcomes for individuals with chronic kidney and end-stage renal disease.

At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Qualifications

Education

Preferred

High School or better.

Some college or better.

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