Title

Call Center Representative

Description

The Call Center Representative is responsible for providing superior service to both the internal and external customer. In this role you will be responsible for expediting all incoming calls in a timely and accurate manner, respond to guest questions, as well as handling guest requests for services by following the prescribed script while handling the calls.

Utilizes several computer programs simultaneously to obtain all of the information required to effectively service the guests. Processes online reservations for hotel rooms Receives internal and external phone calls to answer questions, process reservations, transfer telephone calls and provide general information. Utilizes computer systems to access information and effectively process dinner reservations using established departmental procedures.

Must be able to use all equipment associated with the position, including but not limited to, computer keyboard, Cisco Call Manager software, paging system and two-way radios. Cross training to achieve proficiency in both PBX and Reservations System is required. Must adhere to all departmental and company policies and procedures and should be prepared to work a flexible schedule.

Position Requirements

Must be 18+ years of age or older with a Valid Driver License. High School Diploma or GED required. One year experience in a call center environment required.

Full-Time/Part-Time Full-Time and/or Part-Time

Pay Rate

Position Call Center Representative

Location Island View Casino Resort

This position is currently accepting applications.

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