Call Center Representative

HEALTHCARE CALL CENTER REPRESENTATIVE

PERMANENT – MELVILLE NY

Why Work Here:

• Making a difference in the community by servicing hospitals across Long Island!
• You will be trained on EPIC
• Stability and career growth
• Work Life Balance
• Full Benefits

Qualifications:

• 1+ years of Customer Service call center exp or 1 year medical receptionist exp answering inbound calls
• Healthcare experience preferred
• Excellent computer and typing skills required
• High School degree or equivalent required
• Must demonstrate good oral, listening and written communication skills
• Must be able to type 6000 KPH or about 35 WPM
• Must be comofrtable to submitting to medical screenings post offer!

Description

• Set appointments via inbound/outbound calls from our Call Center. Heavy Call Volume at times
• Update patient demographics and pre-register in EPIC, training will be provided
• Capture, enter and report data accurately to management
• Ensure services are provided in a timely manner
• Ensure key performance indicators are met
• Report discrepancies and identify areas of improvement to supervisors
• Work on special projects and assignments as needed

Work Environment:

• Looking for candidate that can work in a call center supporting patients
• 60 – 70 calls per day
• Must be able to learn EPIC – Will go to training for 2 days on the system
• Hours 9AM-5PM with 30 minutes for lunch

Pay and Benefits

The pay range for this position is $45425.00 – $49375.00/yr.

Excellent Salary including

Medical, Dental, Vision, 401K, Company Life Insurance, Tuition Reimbursement and additional Voluntary Plans. Vacation, Sick and Personal Days.

Workplace Type

This is a fully onsite position in Farmingdale,NY.

Application Deadline

This position is anticipated to close on Feb 7, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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