Call Center Representative

Job title:

Call Center Representative

Company

Annualytix Financial Services Inc.

Job description

Annualytix Financial Services Inc. is a company dedicated to design, develop and implement the Financial Plan for individuals, families and business owners. We provide the best possible custom designed financial solutions for you, your family and your business. We give you the best rate guarantee for qualifying clients. We have the experience to ensure their client’s returns are filed with the most benefit to you or your business.About the Role:
To work in the contact center, we are looking for a call center representative. In the fast-paced workplace we work in, the team’s dynamism, energy, and diligence are essential. We take pleasure in encouraging and exchanging best practices to help one another perform to the best of our abilities because of the supportive nature of our team. It’s a pleasant, social atmosphere to be in even though we’re a dedicated, professional team.Responsibilities::
· Act as the primary contact for all incoming phone and email inquiries.
· Handling phone and email inquiries that are intricate and technical.
· Supporting new customers through the learning curve of setting up their own business or being employed through an Umbrella company.
· Answering questions and obtaining data so that clients receive correct updates.
· Working towards team-related KPIs that are attainable and based on query response times.What we need from you:· Contact center experience would be helpful, particularly in a company with a large volume of incoming calls.
· Experience meeting and exceeding difficult goals on a regular basis.
· Capacity to work with stretch targets while maintaining First Class customer service skills.
· Capable of assimilating and exhibiting deep understanding after receiving training on every aspect of pensions.
· Outstanding grammar communication skills both in writing and speaking.
· A self-starter.
· Excellent people skills and sympathetic listening abilities.
· Excellent IT abilities, including the use of Excel spreadsheets and email among the Microsoft Office toolkit.
· Excellent ability to solve problems.
· Consistently customer-focused and resilient.
· Capacity to maintain composure and tolerance.
· Quick learner and take initiative to acquire knowledge and comprehension.
· Team player.Equal Opportunity EmployerAn equal opportunity employer, we will consider all qualified candidates for employment without discriminating on the basis of any protected characteristic that is illegal, including race, color, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age, pregnancy or maternity, marital status, or status as a civil partner.Powered by JazzHR

Expected salary

Location

Ottawa, ON

Job date

Sat, 27 Jul 2024 07:35:21 GMT

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