Call Center Representative

Description

Take inbound calls regarding property tax related questions

Outbound calls for follow up with customer

Comfortable navigating through difficult calls and scenarios

Will receive faxes and emails that will require research and sent to appropriate lender/clients

Need to be able to use multiple screens and 5 – 7 applications. Will need to be able to use different lenders websites/applications and navigate from one lender to the next.

Calls get transferred over from lender

Ability to adapt to changes

Use MSP and Blacknight application.

Comfortable with escalation calls and ability to deescalate

Skills

Mortgage, Property tax, Call center, excel data entry, customer support

Top Skills Details

Mortgage,Property tax,Call center

Experience Level

Expert Level

#prioritywest

Pay and Benefits

The pay range for this position is $18.00 – $24.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Pomona,CA.

Application Deadline

This position will be accepting applications until Dec 21, 2024.

Pay and Benefits

The pay range for this position is $18.00 – $24.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Pomona,CA.

Application Deadline

This position will be accepting applications until Dec 21, 2024.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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