Call Center Representative

Job Summary: A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating/requesting pertinent information and act as a liaison in reporting any patient suggestions to management.

Responsibilities:

  • Verifies and updates current patient information (demographic, financial, and clinical) in Cerner.
  • Schedules future appointments based on procedure type, time requirements, and provider schedules.
  • Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately.
  • Utilize triage system for all patient care related calls, in accordance with triage procedures.
  • Work with practice staff to communicate patient requests and questions escalating when necessary to practice leadership
  • Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
  • Provide patient test results when appropriate and under the direction of the medical staff.
  • Accept and directs deliveries of medical/office supplies and mail.
  • Perform general office duties, such as document preparation, scanning, mailing, and filing.
  • Maintains a professional appearance and a clean, safe environment.
  • Respects patients by recognizing their rights; maintaining confidentiality.
  • Utilizes technology, including specialized software as applicable, to maximize productivity.
  • Develops and maintains electronic files as necessary.
  • Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
  • Other duties as assigned.

Qualifications/Requirements:

Experience: Minimum of one (1) year of call center and customer service experience preferred.

Education: High school diploma or equivalent required. Associates degree from an accredited institution preferred.

Licenses / Certifications:

Other: Bilingual (English/Spanish) candidates preferred, but not required.

Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).

Job Summary: A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating/requesting pertinent information and act as a liaison in reporting any patient suggestions to management.

Responsibilities:

  • Verifies and updates current patient information (demographic, financial, and clinical) in Cerner.
  • Schedules future appointments based on procedure type, time requirements, and provider schedules.
  • Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately.
  • Utilize triage system for all patient care related calls, in accordance with triage procedures.
  • Work with practice staff to communicate patient requests and questions escalating when necessary to practice leadership
  • Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
  • Provide patient test results when appropriate and under the direction of the medical staff.
  • Accept and directs deliveries of medical/office supplies and mail.
  • Perform general office duties, such as document preparation, scanning, mailing, and filing.
  • Maintains a professional appearance and a clean, safe environment.
  • Respects patients by recognizing their rights; maintaining confidentiality.
  • Utilizes technology, including specialized software as applicable, to maximize productivity.
  • Develops and maintains electronic files as necessary.
  • Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
  • Other duties as assigned.

Qualifications/Requirements:

Experience: Minimum of one (1) year of call center and customer service experience preferred.

Education: High school diploma or equivalent required. Associates degree from an accredited institution preferred.

Licenses / Certifications:

Other: Bilingual (English/Spanish) candidates preferred, but not required.

Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).

Job Summary: A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating/requesting pertinent information and act as a liaison in reporting any patient suggestions to management.

Responsibilities:

  • Verifies and updates current patient information (demographic, financial, and clinical) in Cerner.
  • Schedules future appointments based on procedure type, time requirements, and provider schedules.
  • Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately.
  • Utilize triage system for all patient care related calls, in accordance with triage procedures.
  • Work with practice staff to communicate patient requests and questions escalating when necessary to practice leadership
  • Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
  • Provide patient test results when appropriate and under the direction of the medical staff.
  • Accept and directs deliveries of medical/office supplies and mail.
  • Perform general office duties, such as document preparation, scanning, mailing, and filing.
  • Maintains a professional appearance and a clean, safe environment.
  • Respects patients by recognizing their rights; maintaining confidentiality.
  • Utilizes technology, including specialized software as applicable, to maximize productivity.
  • Develops and maintains electronic files as necessary.
  • Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
  • Other duties as assigned.

Qualifications/Requirements:

Experience: Minimum of one (1) year of call center and customer service experience preferred.

Education: High school diploma or equivalent required. Associates degree from an accredited institution preferred.

Licenses / Certifications:

Other: Bilingual (English/Spanish) candidates preferred, but not required.

Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).

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