Call Center Representative
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Top Job
Located in Utica, NY
Salary: $18.50 per hour
Seeking a dedicated and enthusiastic Call Center Representative. In this role, you will be the first point of contact for the clients, providing exceptional customer service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all callers. The ideal candidate will possess strong communication skills and have a background in customer service.
Responsibilities:
- Routing phone calls to the appropriate people
- Updating and sending various reports to National Sales Managers and Account Rep.
- Tracking and reporting on freight deliveries from various carriers
- Managing and logging customer issues and provide customer with relevant documentation to handle their issue.
- Writing up customer orders taken over the phone
- Be willing to answer over 100 calls daily
- Editing all free replacement parts orders
- Pulling and adjusting orders daily
- Confirming billing accuracy by comparing shipped and ordered quantities
- Handling Customer transactions sets
- Settling credit card transactions
- Attending trade shows when needed and available
- Contacting accounts to resolve issues and/or promote sales
- Helping with planning sales meetings, presentations, and show preparation
- Mailing out invoices
- Interacting with customers via phone and email
- Reviewing documents and entering data points into the system
Qualifications:
- High school diploma or equivalent
- 5 years of experience working in a customer support or a related field is required
- Proficient in Microsoft Office Suite products is required
- Excellent communication skills, both written and verbal
- Organizational skills and the ability to multi-task is essential
Job Type: Full-time
Pay: $18.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
Education:
- High school or equivalent (Preferred)
Experience:
- customer support or related field: 5 years (Required)
- Microsoft Office Suite Products: 5 years (Required)
Express Office: Utica/Rome
The Landmarc Building
118 Columbia Street, Suite 103
Utica, NY 13502
Email us
Apply Now
Call Center Representative
Share
Top Job
Located in Utica, NY
Salary: $18.50 per hour
Seeking a dedicated and enthusiastic Call Center Representative. In this role, you will be the first point of contact for the clients, providing exceptional customer service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all callers. The ideal candidate will possess strong communication skills and have a background in customer service.
Responsibilities:
- Routing phone calls to the appropriate people
- Updating and sending various reports to National Sales Managers and Account Rep.
- Tracking and reporting on freight deliveries from various carriers
- Managing and logging customer issues and provide customer with relevant documentation to handle their issue.
- Writing up customer orders taken over the phone
- Be willing to answer over 100 calls daily
- Editing all free replacement parts orders
- Pulling and adjusting orders daily
- Confirming billing accuracy by comparing shipped and ordered quantities
- Handling Customer transactions sets
- Settling credit card transactions
- Attending trade shows when needed and available
- Contacting accounts to resolve issues and/or promote sales
- Helping with planning sales meetings, presentations, and show preparation
- Mailing out invoices
- Interacting with customers via phone and email
- Reviewing documents and entering data points into the system
Qualifications:
- High school diploma or equivalent
- 5 years of experience working in a customer support or a related field is required
- Proficient in Microsoft Office Suite products is required
- Excellent communication skills, both written and verbal
- Organizational skills and the ability to multi-task is essential
Job Type: Full-time
Pay: $18.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
Education:
- High school or equivalent (Preferred)
Experience:
- customer support or related field: 5 years (Required)
- Microsoft Office Suite Products: 5 years (Required)
Express Office: Utica/Rome
The Landmarc Building
118 Columbia Street, Suite 103
Utica, NY 13502
Email us
Apply Now
Share
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