Call Center Representative (Flexible Schedule)

LOCATION

Dallas, TX

JOB TYPE

Full-Time & Half-Time

PAY TYPES

Hourly + Bonus

SALARY

$13.10 – $17.10 / hour

APPLICATION DETAILS

No Resume Required, Entry-Degree

POSITION OVERVIEW

CALL CENTER REPRESENTATIVE (FLEXIBLE SCHEDULE)

Be part of our staff and develop with us! We at the moment are hiring Name Middle Representatives for varied shifts to reply inbound calls and assist clients by means of the gross sales course of. Study the newest customer support and promoting strategies whereas elevating buyer satisfaction with new services and products. 

Each full-time and part-time choices can be found, with a number of shifts and scheduling choices. The best candidate for this place ought to be prepared to study on the job, have wonderful communication expertise, and be extremely dependable. 

To be thought of for this place, you could full a full utility on our firm careers web page, together with screening questions and a short pre-employment check.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

On this position, you deal with inbound and outbound calls, serving to to assist customer support, technical assist, and buyer gross sales interactions. It requires you to work together with a whole bunch of consumers every week throughout the nation to resolve assist points, promote new services and products, and guarantee a best-in-class buyer expertise. 

Along with offering distinctive service, you’ll need to be a assured, totally engaged staff participant devoted to bringing a optimistic and enthusiastic outlook to work every day. 

Important Duties

• Deal with inbound and outbound contacts in a courteous, well timed, {and professional} method
• Guarantee first name decision by means of issues fixing and efficient name dealing with 
• Analysis programs to search out lacking data as relevant; coordinate with different departments to resolve points when wanted
• Precisely doc and course of buyer claims in applicable programs
• Lead fact-finding discussions to find out the very best choices for the shopper
• Make the most of data base and coaching to precisely reply buyer questions whereas following all required scripts, insurance policies, and procedures
• Adjust to necessities surrounding confidential data and private data
• Escalate buyer points to the suitable employees and managerial for decision as wanted
• Attend conferences and coaching and overview all new coaching materials to remain up-to-date on modifications to program data, programs, and processes
• Adhere to all attendance and work schedule necessities 

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? 

We offer all new staff with world-class coaching, so all optimistic, pushed, and assured candidates are inspired to use. This place depends on constructing relationships and turning the data you achieve in coaching into buyer wins. Ideally suited candidates for this place are extremely motivated, energetic, and devoted. 

{Qualifications}

• Should be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication expertise
• The flexibility to sort swiftly and precisely (20+ phrases a minute)
• Fundamental data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Fundamental understanding of Home windows working system
• Extremely dependable with the flexibility to keep up common attendance and punctuality
• The flexibility to judge, troubleshoot, and follow-up on buyer points
• A flair for battle decision, problem-solving, and negotiation
• Should be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Capability to multi-task, keep targeted, and self-manage
• Robust staff orientation and buyer focus
• The flexibility to thrive in a fast-paced atmosphere the place change and ambiguity prevalent
• Wonderful interpersonal expertise and the flexibility to construct relationships together with your staff and clients

Most popular (Not Required)

• One (1) yr of expertise in customer support, technical assist, inside gross sales, back-office, chat, or administrative assist in a contact middle atmosphere
• State or Federal work expertise

CONDITIONS OF EMPLOYMENT

• Should be licensed to work of their nation of residence (The USA or Canada)
• Should be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job gives are contingent on background/safety investigation outcomes
• Should be prepared to undergo drug screening. Job gives are contingent on drug screening outcomes.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We imagine that arduous work ought to repay, so we make it possible for our compensation and whole rewards are aggressive. Commonplace beginning compensation is commensurate with expertise. Common critiques and raises are awarded primarily based on tenure and efficiency, so our staff make extra every year.

Staff earn paid break day in addition to paid holidays and paid coaching alternatives. Common day by day, weekly and month-to-month incentives are a part of the general compensation our staff members get pleasure from and embody financial incentive and prizes resembling computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our commonplace group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans fluctuate barely by location. 

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Common Raises
• Development Alternative
• Enjoyable, Partaking Work Surroundings
• Informal Gown Code
• Money and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in knowledgeable workplace atmosphere. Whereas performing the duties of this job, the worker shall be largely sedentary and shall be required to sit down/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker shall be repeatedly required to function a pc and different workplace gear, together with a cellphone, copier, and printer. The worker could sometimes be required to maneuver in regards to the workplace to perform duties; attain in any path; increase or decrease objects, transfer objects from place to position, maintain onto objects, and transfer or exert drive as much as forty (40) kilos.

REASONABLE ACCOMMODATION

Per the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to offer affordable lodging when requested by a certified applicant or worker with a incapacity except such lodging would trigger undue hardship. The coverage relating to requests for affordable lodging applies to all points of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Sources, [email protected].

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace variations and imagine variety is a profit to our staff, our firm, our clients, and our group. All points of employment at MCI are primarily based solely on an individual’s benefit and {qualifications}. MCI maintains a piece atmosphere free from discrimination, one the place staff are handled with dignity and respect. All staff share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work atmosphere.

MCI doesn’t discriminate towards any worker or applicant on the idea of age, ancestry, colour, household or medical care go away, gender identification or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or some other attribute protected by relevant legal guidelines, laws, and ordinances. MCI will contemplate for employment certified candidates with felony histories in a fashion per native and federal necessities.

MCI won’t tolerate discrimination or harassment primarily based on any of those traits. We adhere to those ideas in all points of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to offer affordable lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.

ABOUT MCI (PARENT COMPANY)

MCI (www.mci.world) helps clients tackle their CX and DX challenges otherwise, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, employees augmentation, name middle companies, buyer companies, and IT Companies wants by offering common and specialised internet hosting, software program, employees, and companies.

In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Listing of Quickest-Rising Firms 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 

Driving modernization by means of digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Momentary and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Growth, Managed Companies, and Expertise Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ numerous North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).

DISCLAIMER

The aim of the above job description is to offer potential candidates with a common overview of the position. It isn’t an all-inclusive listing of the duties, duties, expertise, and {qualifications} required for the job. You could be requested by your supervisors or managers to carry out different duties. You’ll be evaluated partly primarily based upon your efficiency of the duties listed on this job description.

The employer has the correct to revise this job description at any time. This job description shouldn’t be a contract for employment, and both you or the employer could terminate employment at any time, for any motive.

REGARDING COVID-19

As an employer supporting crucial Federal, State, Provincial, and Business purchasers, we now have taken steps to make sure that we stay operational whereas taking each precaution doable to forestall the unfold of COVID-19 and maintain our staff secure.

Measures embody social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, day by day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff should not at their workstation.

For extra data on MCI’s response to COVID-19 please go to www.mci.world/covid-19.

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