Call Center Representative (Indianapolis, IN.)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Call Center Representative (Indianapolis, IN.) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Call Center hours of operation are 8:00am to 6:00pm, Monday thru Friday.

New staff must be able to work any 8-hour shift assigned to them during business hours.

Call Center operates on a hybrid work schedule, some days onsite are required each month.

Flexibility (in terms of shift assignments and skills/type of calls assigned)

Your role in our mission

• Providing the level of quality customer service that Gainwell and our client (the State of Indiana) expect with each phone call.
• Being knowledgeable and able to act as a resource for callers.
• A commitment to being on time, available and ready to assist callers when you begin your shift each day.
• The ability and willingness to work as part of a team to make sure that we reach our goals and performance standards.
• Understand that the Customer Assistance Call Center is often an intermediary between not only the providers and members that participate in Indiana’s Health Coverage Programs, but also between the other Gainwell departments that make up our account.

What we’re looking for

A working knowledge of Microsoft products (Teams, Outlook, Edge, etc).

A familiarity with using computers (laptops) and associated equipment (monitors.keyboard/mouse/docking stations)

Ability to think critically, problem solve and multitask while taking phone calls.

Ability to accept constructive feedback provided to each agent during monthly Quality Reviews and on an as needed basis.

Ability to concisely document activities and make notes in our Medicaid Management Information System (MMIS) online

Ability to follow Call Center procedures and protocol as outlined in Customer Assistance OPM (Operating Procedures Manual).

What you should expect in this role

Call Center hours of operation are 8:00am to 6:00pm, Monday thru Friday.

New staff must be able to work any 8 hour shift assigned to them during business hours. Call Center operates on a hybrid work schedule, some days onsite are required each month.

6612 East 75 Street Suite 550

Indianapolis, IN. 46250

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The pay range for this position is $29,100 – $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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