SEIU BENEFIT FUNDS JOB SPEC
Job Title: Call Center Representative Grade: TS-4
Purpose:
This position is responsible for acting as a liaison for the SEIU Benefit Funds between participants, beneficiaries, trustees, employers and other parties providing service that reflects respect, efficiency and courtesy. The Benefit Funds administer multiple benefit funds in a fast paced environment.
Primary Responsibilities:
Direction and Decision Making:
This position reports to the Call Center Manager.
Education and Experience:
Associates degree from an accredited college or university with coursework including business administration or other related coursework and one (1) year of experience in a call center or customer service environment.
Equivalency:
High school or GED and three (3) years of experience in a call center or customer service environment.
Or, a combination of education and experience that would provide for the following knowledge, skills, and abilities:
Test Certifications:
Excel (Basic); Word (Intermediate)
Physical Requirements:
Work is generally performed in an office setting. Overtime required as necessary.
Probationary Period:
Sixteen (16) calendar weeks
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