Call Center Representative, SEIU Pension Fund

Job Details

Description

SEIU BENEFIT FUNDS JOB SPEC

Job Title: Call Center Representative Grade: TS-4

Purpose: 

This position is responsible for acting as a liaison for the SEIU Benefit Funds between participants, beneficiaries, trustees, employers and other parties providing service that reflects respect, efficiency and courtesy. The Benefit Funds administer multiple benefit funds in a fast paced environment.

Primary Responsibilities:

  • Handle incoming telephone calls and/or direct to other Benefit Fund staff as necessary acting as liaison between participants and beneficiaries and other Benefit Fund departments to ensure callers are serviced with respect, efficiency and courtesy.
  • Consult, research, resolve and respond verbally and/or in writing to participants, beneficiaries, trustees, employers, etc regarding various issues.
  • Assist in clerical function of SEIU Benefit Funds.
  • Monitors and maintains benefit application data.
  • Provides information to benefit applicants critical to Benefit Funds processing benefit applications in timely manner.
  • Processes and maintains participant and beneficiary census and payment data.
  • Provides written and verbal translation services (Spanish) as assigned.
  • Performs other duties as required to support the mission of the department and the SEIU Benefit Funds.

Direction and Decision Making:

This position reports to the Call Center Manager.

Education and Experience:

Associates degree from an accredited college or university with coursework including business administration or other related coursework and one (1) year of experience in a call center or customer service environment.

Equivalency:

High school or GED and three (3) years of experience in a call center or customer service environment.

Or, a combination of education and experience that would provide for the following knowledge, skills, and abilities:

  • Ability to communicate effectively, both orally and in writing in bi-lingual environment.
  • Ability to think critically and produce sound, logical conclusions.
  • Ability to perform data entry functions.
  • Ability to work efficiently and effectively in demanding environment.
  • Ability to handle sensitive situations in calm respectful manner
  • Ability to multitask using oral, visual and tactile senses.
  • Ability to handle multiple projects, meet established deadlines and adapt to an ever changing environment for the purpose of accomplishing results.
  • Ability to organize work/tasks to provide for systematic and efficient processes.
  • Ability to produce work accurately and thoroughly.
  • Ability to maintain flexible attitude and approach toward assignments while actively participating and supporting a team environment.
  • Proficient in the use of personal computers using accounting, database, and spreadsheet software or other SEIU Benefit Funds software, including Microsoft Office Suite, in the performance of record keeping.

Test Certifications:

Excel (Basic); Word (Intermediate)

Physical Requirements:

Work is generally performed in an office setting. Overtime required as necessary.

Probationary Period:

Sixteen (16) calendar weeks

Read Full Description

Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (globalvacancies.org) you saw this posting.

Share
Published by

Recent Posts

Lead Business Analyst

Job title: Lead Business Analyst Company Canada Life Job description Permanent Full Time-The Lead Business…

13 minutes ago

Assistant/Associate Professor in Architectural Engineering

Job title: Assistant/Associate Professor in Architectural Engineering Company Heriot-Watt University Job description Contract: Full Time…

16 minutes ago

Computer Science Teacher – Inspiring Educator Wanted in Stoke-on-Trent

Job title: Computer Science Teacher – Inspiring Educator Wanted in Stoke-on-Trent Company Perham Education Partnership…

40 minutes ago

HVAC Service Technician

Job title: HVAC Service Technician Company Welldone Mechanical Services Job description Join our growing team…

46 minutes ago

1 hour ago

Consultant in General Adult Psychiatry, Salisbury

Job title: Consultant in General Adult Psychiatry, Salisbury Company British Medical Journal Job description We…

1 hour ago
If you dont see Apply Link. Please use non-Amp version