Call Center Sales Generalist (Baltimore)

Candidate profile (title) Why we will love you

Candidate profile (text) – Default language You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

Key responsibilities (title) What you’ll be doing day to day

Key responsibilities (text) Delivering excellent experiences to call center customers and maximize the sales by providing great offers and convenient solutions always with empathy, understanding of customer needs and strong will to create a better life at home for the customer.

• Provide qualitative customer sales support in all call center channels, including live video calls, to secure a great customer experience, thus building trust in the IKEA brand
• Make use of active selling techniques to offer home furnishing solutions and demonstrate proficiency in relevant call center digital planning tools to exceed customer expectations and maximize sales
• Actively seek information about the IKEA product range and services to stay up to date with commercial priorities and activities, and to maintain ability to steer sales
• Provide feedback on data improvement needs, thus contributing to all co-workers having the knowledge required to meet customer needs
• Capture relevant customer insights to enable other parts of Ingka to improve the customer experience

Team vision ( title) Our team within IKEA

Team vision (text) We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. Connecting with IKEA in the ways customers need has never been more important to us. We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable customer channel at IKEA.

Let’s connect Apply now!

Let´s connect At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

JOB TYPE: Permanent, Full-time

BENEFITS ELIGIBLE: Yes

Hybrid Workplace

The payband for the role is $17.77-$27.82. The offer band for the position is $17.77- $20.44 with benefits

Starting date is April 7, 2025

This position is hybrid role with 3-5 days a week in the office and subject to change.

The successful candidate must live within a commutable distance to the IKEA RCMP in Nottingham, MD.

Generous paid time off, holiday and sick time

WiselyPay – get earned wages up to two days early

Paid parental leave (up to 16 weeks)

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount, meal deal, and referral bonus

Pet insurance program

Education assistance and learning programs

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans (must work min. 20 hrs/wk)

A fun and inclusive work environment

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role

Local section (title) QUALIFICATIONS

Local section (text) • Sales and solutions-oriented with strong home-furnishing interest

• Strong social skills and driven by working with people
• Expert knowledge of the IKEA product and service range and general knowledge of home furnishing design
• Experience working in a call center supporting and selling to customers utilizing multiple communication channels
• General knowledge of how personal performance is measured and how it contributes to the business goals
• Passion for meeting customers and gets energized by selling and reaching goals
• Enjoy working with technology that enables distance engagement in a remote fast-paced and future-oriented environment
• Ability to work with modern tools and systems in a dynamic retail environment handling more than one task at the time
• Ability to communicate correctly, confidently and clearly in local language(s) across channels

If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us.

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