Call Center Service Consultant

Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the ‘Best Places to Work in Hawaii’ for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

Ever wanted to work for a bank but didn’t know where to start? Do you have a strong passion to help customers through their financial journey? If this sounds like you, we may have the right role for you!

First Hawaiian Bank is currently seeking customer-focused, detail-oriented, goal-driven Service Consultant (Call Center Agent) to join our Call Center Team. This role offers a kick-start into the world of banking, where you get to learn about various areas of the bank and how to utilize resources to respond to customers’ inquiries. You’ll gain a foundational knowledge base to build a successful career in the banking industry.

As a Service Consultant, you are the first line of communication for our internal and external customers. You’ll also have the opportunity to work in a fast-paced environment alongside a team who is passionate about providing exceptional customer service. You’ll also have the opportunity to earn incentives based on your performance. Great opportunities for career growth! This position is located in the Kamehameha Industrial Center in Kalihi.

Compensation:

Pay range is $20.00 – $23.00/hr., commensurate with experience.

Next Target Training Class for Call Center:

The next target date for training for our Call Center opportunity is November 18, 2024. 

Work Schedule:

7:00 am – 7:00 pm, 7 days a week (shifts vary)

Work Arrangement:

This role is an on-site work arrangement. 

The ideal candidate will have:

• Must be open to training Monday-Friday 8:30 am – 5:00 pm for the first 3 months of employment. Shift will be 8:30 am – 5:00 pm, including Saturday or Sunday, upon completion of training.
• High level of professionalism and customer-orientation, with strong verbal skills.
• Ability to work in a fast-paced environment where creating a positive customer experience is the #1 priority while also appropriately handling confidential customer information.
• 1-2 years customer service experience or comparable work experience in a retail, sales or financial environment
• Experience in Call Center environment desirable.
• Experience and comfort with computers and internet highly desirable.

Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn, Instagram, Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members

If this position sounds like an ideal match, we invite you to apply so we can learn more about you.

At First Hawaiian Bank, it all starts with YES!

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