Call Center Specialist

Job Description:

This role will answer calls for the Montana Market Medical Groups.

Call Center Specialist position is onsite in Billings, MT

Position Details: Position is for rotating 10hr shift

Will rotate occasional sat/sun shift

As a Clinic Call Center Specialist you need to know how to:

• Answer, direct, and prioritize telephone calls and messages to correct clinic or department
• Triage calls according to priority and urgency, transferring calls as necessary
• Document all conversations, demographics to Electronic Medical Record timely and accurately
• Obtain complete and accurate clinical, demographic and financial information during the scheduling process
• Follow guidelines for special requests/Stat/schedule modification procedures and coordinate communications with clinical areas to accommodate the customers requests.

Qualifications:

• High School diploma or equivalent, required.
• At least one (1) year experience in a medical field, preferred.
• At least one (1) year experience in a call center or high volume call position, preferred.
• Bilingual proficiency in English and Spanish, preferred.

Physical Requirements:

Location:

Billings Medical Group

Work City:

Billings

Work State:

Montana

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$17.34 – $22.54

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.

Read Full Description