Call Center Specialist – Access Center

Call Center Specialist – Access Center – (247102)

Description

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per scheduling protocol. Assures compliance and integrity.

Education

High School Diploma or Equivalent (Required)

Bachelors Degree : in Marketing, Communications or Healthcare. (Preferred)

Experience

2 Years experience in customer service. (Required)

General Experience in a physician practice or call center environment (Preferred)

General Experience and prior knowledge in scheduling for physician office or radiology (Preferred)

General Experience and knowledge working in an Electric Medical Record System (EMR) (Preferred)

General Experience communicating in Spanish or other languages (Bilingual) (Preferred)

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Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Your Tomorrow is Here!

Temple Health is committed to setting new standards for preventing, diagnosing and treating major diseases in our community and across the nation. Achieving that goal means investing in our employees’ success through staff and leadership development. Our recruitment strategy is to attract and retain a diverse, high performing workforce that fosters a healthy, safe and productive environment for our patients and colleagues alike.

Primary Location

: Pennsylvania-Philadelphia

Job

: Operational Admin & Management

Schedule

: Full-time

Shift

: Day Job

Employee Status

: Regular

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