Call Center Supervisor

Description

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. 

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ 

Our Call center Supervisor enjoys: 

• Pays up to $25/hr
• Tremendous career with opportunities for advancement
• A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan

Our Call center Supervisor is responsible for: 

• Daily call center performance to ensure call center KPIs are met.
• Daily and Monthly call center reports such as
• Call center phone reports
• Agent performance reports
• Agent’s observations reports
• Provides customer support by responding to questions and call backs concerning customer trips, including no shows, cancellations, missed trips.
• Investigate, respond, and address Call center Customer Complaints
• Train/mentor other call center leads and Agents.
• Coaching, training, and re-training of Agents
• Answer inbound Customer call.
• Create and provide training material to Agents.

To qualify as a Call center Supervisor, you’ll need: 

• High school diploma or equivalent
• 5-7 year’s of call center experience
• Excellent verbal and interpersonal skills
• Problem solving and analytical abilities
• Excellent customer service skills

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. 

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. 

Drug-free workplace 

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen. 

California applicants: Please Click Here for CA Employee Privacy Policy. 

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