Call Center Supervisor

Join GrowthAssistant as a Call Center Supervisor!

We seek a highly organized and detail-oriented Call Center Supervisor! The ideal candidate will support the daily operations of the call center, with a focus on managing and improving subscriber performance. This role will involve working with HubSpot, SMS Campaign Manager, and collaborating closely with the Customer Success Team. You will ensure subscribers are properly managed, campaigns are effectively monitored, and reports are delivered on time.

Salary Range: PHP 70,000 – 80,000 per month

Note: Rate/Salary will depend on your current competencies matched to the position’s job description and requirements based on the assessment results.

The Benefits

• Work Set-up: Permanent Work From Home
• Bonuses:
  • Attendance Bonus of $ 25 for every monthly perfect attendance
  • Performance Bonus
  • Anniversary Bonus of PHP 5,000 for your 1st year in service and PHP 10,000 for 2 years in service
  • Referral Bonus of $ 300 for every successful referral
• Holiday Paid Time Off (PTO) for 7 days in a year
• Paid Time Offs (PTO) for 6 days in a year
• Prepaid Health Card

Key Responsibilities:

1. Subscriber Management:

• Download the subscriber list from HubSpot on a daily basis.
• Launch new subscribers in the SMS Campaign Manager, ensuring that campaigns align with the subscriber’s preferences as listed in the Hive and are launched by

the date specified in HubSpot.

• Update the shared spreadsheets with the campaigns that are launched

2. Campaign Performance Monitoring:

• Monitor and check for any expired campaigns and relaunch them accordingly.
• Pull appointment reports to check for any underperforming subscribers and take the necessary steps to adjust campaigns.
• Conduct audits of tickets within the SMS Messenger platform to ensure subscriber issues are addressed.

3. Reporting & Auditing:

• Download the daily CSV file of subscribers and upload it into HubSpot.
• Regularly audit campaign performance and take corrective action when needed to maintain high levels of performance.

4. Communication & Collaboration:

• Liaise with the Customer Success Team to communicate about subscriber performance, making necessary adjustments to campaigns based on their feedback and requests.
• Ensure that the needs and preferences of subscribers are accurately reflected in all campaigns to optimize performance.

Qualifications:

• Strong analytical skills with an ability to audit performance data.
• Excellent communication skills and ability to collaborate with multiple teams.
• Detail-oriented with exceptional organizational skills.
• Ability to multitask

If you’re highly organized, thrive in a fast-paced environment, and enjoy working behind the scenes to keep operations running smoothly, we’d love to hear from you.

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