Call Center Supervisor

Located in Brownsville, TX

The Call Center Supervisor oversees daily operations of the call center team to ensure high-quality customer service, efficient performance, and achievement of company goals. This role is responsible for monitoring team performance, providing coaching and feedback, handling escalated issues, and ensuring adherence to company policies and procedures.

Key Responsibilities:

Supervise and lead a team of call center agents, ensuring productivity, quality, and performance standards are met.
Monitor inbound and outbound calls to ensure excellent customer service and compliance with scripts, policies, and regulations.
Provide coaching, mentoring, and performance feedback to team members through regular one-on-one meetings and evaluations.
Handle escalated customer issues and resolve complex inquiries in a timely and professional manner.
Prepare and analyze performance reports, identifying trends and areas for improvement.
Assist with scheduling, workforce management, and resource allocation to maintain coverage and service levels.

Qualifications:

High school diploma or equivalent required
2+ years of experience in a call center environment, including 1+ year in a supervisory or leadership role.

Pay $22.00/hr

Monday – Saturday

WORK FROM HOME

#2315OS

Express Office: Brownsville

954 West Price Road

Brownsville, TX 78520

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