Call Center Team Leader (FT)

Job title:

Name Middle Crew Chief (FT)

Firm

ABM School

Job description

Name Middle Crew Lead
We’re looking for a results-driven Name Middle Crew Lead (Gross sales) who can successfully lead a crew of over 6-10 Admission Advisor and obtain excellent gross sales efficiency.

Duties and Obligations:

• Lead, coach, and encourage a crew of admission advisors with a powerful emphasis on reaching and exceeding enrollment targets.
• Drive a sales-centric tradition inside the crew, emphasizing proactive promoting methods.
• Monitor particular person and crew gross sales efficiency, offering constructive suggestions and implementing methods for enchancment.
• Develop and implement initiatives to spice up gross sales productiveness and effectiveness.
• Collaborate with the admissions management crew to contribute to the event and execution of gross sales/enrollment methods.
• Implement revolutionary approaches to reinforce enrollment charges and income era.
• Conduct common high quality checks on gross sales calls and interactions to make sure adherence to established gross sales/enrollment requirements.
• Present further coaching and assets as wanted to keep up high-quality gross sales practices.
• Oversee correct and well timed recording of gross sales data within the database.
• Generate gross sales/enrollment efficiency experiences for administration, figuring out areas for enchancment and success tales.
• Coordinate gross sales coaching periods to maintain the crew up to date on new applications, gross sales methods, and trade tendencies.
• Foster a steady studying setting to raise the crew’s gross sales experience.
• Different associated duties as assigned.

{Qualifications}:

• Submit Secondary Training in Enterprise, Gross sales, Promoting, Advertising and marketing, and different associated fields.
• At the least 2 years expertise supervising a crew
• Name heart expertise ( most well-liked)
• At the least 2 years of confirmed gross sales expertise.
• The perfect candidate ought to have prior expertise in supervising a crew of 6-10 workers.
• Choice can be given to candidates with a background in personal schools, telecommunications, and airways
• A minimal of three years of verified gross sales expertise inside a name heart setting is required.
• Superior data of an Admission course of inside a post-secondary setting demonstrating data of Admission standards, insurance policies, and procedures.
• Experience in gross sales and customer support oriented.
• Have to be goal-oriented and deadline-driven.
• Potential to thrive in extremely demanding conditions.
• Wonderful communication abilities each oral and written.
• Wonderful interpersonal communication abilities and possesses a optimistic perspective and a real curiosity in serving to others obtain their objectives.
• Potential to carry out duties with accuracy, promptness, and with minimal supervision.
• Wonderful organizational, time administration, and multi-tasking abilities.
• A self-starter and a superior drawback solver.
• Proficient with Microsoft Workplace Functions.

Job Sort: Full-time.

Anticipated wage

Location

Calgary, AB

Job date

Wed, 25 Oct 2023 22:13:19 GMT

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