Call Center Triage Nurse (NE)

Overview

Find Your Passion and Purpose as a Purpose as a Call Canter Triage Nurse- Registered Nurse/ RN

Reimagine Your Career in Corporate Healthcare

As a professional, you know that what you do impacts you as much as our patients and their families, and at AccentCare, we are united in our relentless drive to reimagine care because we want to provide the service we would seek for our own families. We think it’s really special to be a part of our patient’s health journey and create incredible memories while providing world-class patient care.

Schedule:

Saturday & Sunday 12/hrs

Start times: 9am-9:30pm CST

+ 2 Days during the week: Monday-Thursday

3:30pm -12:00am CST

Hourly: $32.00-$35.00 p/h

Offer Based on Years of Experience

What You Need to Know

Our Investment in You

We are committed to offering comprehensive benefits and rewards to full-time employees who work over 30 hours per week and their families, including:

• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Professional development
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees

Call Center Triage Registered Nurse – RN Responsibilities:

• Coordinate all aspects of patient care during the on-call hours. Serve as a resource to hospice team members by providing direction, education, and support during the on-call hours. Provides support and guidance to Call Center Team members, and assists National Director, Call Center with shift operations support.
• Triage all phone calls that come into the hospice as part of an assigned shift outside of normal business hours (evenings, weekends, and holidays).
• Perform comprehensive assessment to determine the caller needs consult medical record and provide phone support / assistance If unable to meet patient needs through phone support, contact the proper site on call team member, inform the on–call staff of the situation and the need for a patient visit, or request to make direct patient/caregiver contact, depending on the needs of the caller.
• Ensure that the caller’s needs have been met by making other follow-up phone calls when appropriate, which may include contacting Pharmacy or other vendor or provider.
• Provide education and support to team members concerning on-call visits.
• Receive referral calls, document necessary information in computer system, and coordinate with the Administrator on-call per protocol.
• Document all communications with patient/caregiver/staff within the required time frame in the computer system as required.

Qualifications

Be the Best Call Center Triage Nurse – Registered Nurse / RN You Can Be

If you meet these qualifications, we want to meet you!

• Excellent customer service, assessment, and verbal communication skills
• Computer skills

Required Certifications and Licensures:

• Licensed to practice as a registered nurse in the state of agency operation

Come As You Are

At AccentCare, our care is most compassionate when we empathize and engage with everyone, and we are at our best when we value diverse perspectives, foster open dialogue, and enact change. And we are stronger when each of us is empowered to grow, be our unique selves, and feel a sense of inclusion and belonging.

AccentCare is proud of how we are building a culture and inclusive infrastructure to help elevate the voice of all our employees with a special focus on the underrepresented and marginalized. We offer equal employment opportunities regardless of a person’s race, ethnicity, sex, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental disability, physical disability, or any other protected classification.

Posted Salary Range

USD $33.00 – USD $35.00 /Hr.

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