Call Centre Operator – 1 Year Contract

CAA North & East Ontario’s success is determined by nice folks. If you’re prepared for the problem, discover your job right here.

CAA North & East Ontario presents a variety of profession alternatives in our Head Workplace / Administration Middle (Finance, IT, Advertising and many others); our award successful Name Facilities; Emergency Roadside Help and our full service CAA Shops. We’re an equal alternative employer with some glorious advantages.

Why work with us?

We assist folks develop their skilled pursuits and assist profession improvement inside the Membership

We pay 100% of the person full time worker premium for well being/dental/insurance coverage plan protection*

(* for workers working a minimal of 30 hours every week for at least one calendar 12 months)

Beneficiant paid break day insurance policies

Outlined Contribution Pension Plan

Our members are one of the best, and all our full time employees are members!

(* for workers working a minimal of 30 hours every week for at least one calendar 12 months)

We do good issues for folks. As a not for revenue, we advocate for passenger rights and security on the roads. We sponsor automotive seat clinics; provide free battery checks and a number of different member companies.

We provide Instructional Journey Excursions (familiarization journeys) to our journey staff.

Beneficiant reductions on merchandise bought in shops and relevant reductions on journey.

You’ll not be bored! We’re a medium sized employer (lower than 200 staff) who do a variety of fascinating issues.

Which means our staff are empowered to ask questions & present enter and we are able to act on it rapidly.

POSITION: Name Centre Operator

LOCATION: Work-From-Dwelling

TERM: Full-Time, 1 12 months Contract

***Most well-liked candidates will reside within the Jap Ontario or Thunder Bay area***

Abstract:
Our Name Centre Operators play a pivotal function in CAANEO’s mission of delivering distinctive emergency roadside help companies, prioritizing Member security and satisfaction. They guarantee Members obtain immediate, skilled, and empathetic assist throughout vehicle-related emergencies.

Name Centre Operators effectively handle incoming emergency roadside help calls, preserve meticulous information, make the most of mapping software program for exact location monitoring, and reveal a Member-centric mindset in all interactions. They collaborate seamlessly with group members, dispatchers, and exterior service suppliers to make sure the sleek supply of companies.

Name Centre Operators interact in proactive outbound calls to current Members to make sure information accuracy. They possess glorious customer support abilities, technical proficiency, sound judgment, adaptability, and a powerful dedication to Member security and satisfaction.

The Name Centre Operator works a median of 38.5 hours per week; 12-hour shifts on a 2-week rotation.

Week 1: Sunday Monday Tuesday Wednesday Thursday Friday Saturday

Week 2: Sunday Monday Tuesday Wednesday Thursday Friday Saturday

Duties

Obtain inbound calls concerning street service requests and/or normal membership data

Present immediate, skilled, and empathetic assist to Members encountering emergency roadside conditions.

Prioritize Member security throughout emergency conditions by diligently following security protocols and tips

Keep a composed demeanor when coping with distressed or agitated Members, making certain that their issues are addressed with empathy and professionalism.

Effectively collect complete details about the character and severity of emergencies, facilitating correct help.

Make the most of mapping software program to file exact car places and locations.

Keep meticulous information of Member data, service requests, and name particulars within the CRM/database techniques.

Collaborate seamlessly with the Supervisor of the Emergency Roadside Help Name Centre, Dispatchers, and different group members to convey pertinent data and make sure the easy supply of companies.

Outbound phone calls to Members to finish information cleanup and account data

Reply to member inquiries concerning membership and Member Advantages, offering potential members with data on all CAA North & East Ontario companies.

Performs varied clerical duties

Necessities: The necessities listed under are consultant of the data, ability, and/or means required. Affordable lodging could also be made to allow people with disabilities to carry out the important features.

Grade 12 or equal

Earlier Name Middle expertise is an asset

Glorious interpersonal and listening abilities

Skill to work beneath strain each individually and as a part of a group

Consideration to element

Glorious attendance and punctuality

Fluency in each official languages is an asset

Profitable candidates might be required to affix Teamsters Native Union 91

Compensation:
Base Wage: $18.35/hour

Well being & Dental Plan.

2 Weeks Trip

CAA Membership

Employment is contingent on passable outcomes of a Legal Background Verify and reference examine.

Job candidates who’ve disabilities shall be supplied with cheap lodging all through the recruiting course of.

Apply to [email protected]