Care Advisor Nurse-Call Center

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Patient First is accepting applications for the Care Advisor Nurse-Call Center in the following regions: Richmond VA, Tidewater/Hampton Roads VA, Northern Virginia, Baltimore MD, King of Prussia PA, and Southern NJ. Patient First provides a friendly work environment that promotes a team-oriented philosophy. 

The responsibilities of the job include, but are not limited to, the following:

• Performing comprehensive telephonic patient assessment and following all Patient First Policies and Procedures;
• Following established clinical protocols/guidelines and providing appropriate patient instructions according to urgency of calls;
• Complete documentation of all communication with patients, physicians, staff, employer, or insurance companies in the patient medical record;
• Uses, protects, and discloses patient Protected Health Information (PHI) in accordance with Heath Insurance Portability and Accountability act (HIPAA) standards;
• Expediting emergency calls as needed;
• Helping develop new members of the nurse call center.

Minimum education and professional requirements include, but are not limited to, the following:

• High school graduate or equivalent;
• State license as a registered nurse in good standing;
• Clinical experience with Patient First a plus;
• Utilization review and call center experience a plus;
• Computer skills and experience with Microsoft Word and Excel (required);
• Ability to work in a team-oriented environment that requires strong oral, written and interpersonal communication, problem solving, facilitation and analytical skills.

Patient First is an equal opportunity employer offering an excellent benefits package and competitive salary. 

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